Service Technician

2 weeks ago

Makati City, National Capital Region, Philippines KONE Full time

Service Technician's role is to perform all service operations on site, according to the service contract requirements, company policies, and KONE processes. Depending on the legislation and work rules applicable in the area, additional requirements may apply.

Customer Relationship Management

Responsible for customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc.)
Responsible for accurate, real-time reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification
Maintain excellent relationships with customers, contact persons, and end-users on site, applying the Ambassador attitude
Ensure equipment safety and performance
Manage the site environment during service operations
Identify site risks and communicate them to the supervisor
Take immediate action on site in case of high risk and follow escalation procedures
Identify unplanned service repairs based on equipment needs, obtain approval if not covered by the contract, and perform them

Service Operations

Ensure end-user and site safety
Maintain a safe working environment
Follow safe working practices and execute operations according to maintenance and safety instructions
Execute service visits (planned maintenance, callouts, repairs) respecting schedules, time limits, quality standards, and processes
Plan workload effectively with the service supervisor
Report work done accurately and promptly
Submit timesheets based on work execution
Manage proximity stock (inventory, transfers, etc.), identify spare needs, and request spares from the supervisor
Maintain service tooling, vehicle, instruments, and other equipment in good condition and safety
Contribute to product, method, and safety improvements through feedback to PCM organization and supervisor

Leadership / People Management

Provide regular updates to the supervisor on relevant information
Familiarize with all aspects of lift and related technology and attend proposed training
Provide training or coaching to nominated persons as required

At KONE, we foster an innovative and collaborative culture that values each individual's contribution. Employee engagement, sustainability, ethical business practices, and mutual respect are core to our culture. We offer various opportunities to support your career and personal growth, helping you achieve your goals and maintain a healthy work-life balance.

Service Technician