Infrastructure Services Analyst

2 weeks ago

Taguig, National Capital Region, Philippines DXC Technology Full time

Job Description:

Job Level: JL14 / JL13

Reports to: Manager, Infrastructure Services

Profile

Degree in Commerce or Computer Science or equivalent courses.


• Has knowledge or understanding of IT Operations, ITIL, service level management, project management.


• Graduate of IT Course or related Courses.


• Six Sigma Certification is an advantage.


• Has 6 months to 1 year experience in technical support.

Responsibilities

  • Monitors incidents out of process and performs analysis. Contacts workgroup owner/supervisor, and tracks root causes and actions. Follows up, where needed.

  • Tracks all actions and escalates as appropriate. Where needed, invokes the appropriate support to drive resolution, and coordinates communication and collaboration between different support teams.

  • Drives the resolution and avoidance of complaints related to service impacting incidents.

  • Focuses on support of the account leadership to meet contractual obligations and performance targets.

  • Maintains the appropriate level of authority within the client and DXC organizations to ensure the success of the incident resolution.

  • Records timeline of events accurately throughout the life-cycle of the issue.

  • Ensures SLAs are met for High priority incidents.

  • Facilitates the recovery activities of technical and business incidents independently.

  • Determines how incidents will be processed in support of a client, group of clients, or an internal organization, ensuring that normal operations are restored as quickly as possible with the least possible impact on the business.

  • Directs, coordinates, and monitors day-to-day incident management activities.

Core Competencies:

  • Graduate of a Bachelor's degree or equivalent degree.

  • Worked with a team and acted as a good team player.

  • 24*7 Operations Management.

  • Stakeholder Management experience.

  • Background in ITIL process is preferred.

  • Strong organizational, time management, and planning skills with strong attention to details.

  • Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.

  • Strong interpersonal and leadership skills – able to build relationships and credibility at all levels of the organization.

  • Analytical and makes data-driven decisions.

  • Presentation skills: Comfortable putting together storylines in PowerPoint.

  • Ability to work on a flexible schedule (rotating, weekends, holidays, etc.).

  • Ability to work across cultures, service lines, and levels.

  • Excellent planning, coordination, command and control to drive change or project completion on time and within the budget.

  • Candidate must demonstrate excellent verbal and written English communication skills.

Skills Required:

  • Incident Management.

  • Strong organization skills.

  • Good communicator.

  • Stakeholder Management.


#J-18808-Ljbffr

  • Infrastructure Service Analyst

    4 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Full time

    Job Description:Essential Job Functions:• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.• Assist with infrastructure projects and assignments.• Participate in basic monitoring and routine troubleshooting of infrastructure systems.• Collaborate with team members to address infrastructure...

  • IT Service Desk Analyst IT Service Desk Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines JK Network Services Full time

    COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.Position: IT Service Desk AnalystCompany Industry: BPOWork Location: BGC, TaguigWork Schedule: Shifting scheduleSalary: Php 30,000-40,000Work Set Up: On-siteJOB REQUIREMENTS:College Graduate/Undergraduate are open to apply.At least 1-year BPO experience and Service Desk,...

  • IT Critical Service Analyst

    4 weeks ago

    Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time

    Ubiquity is looking for a Business Intelligence Analyst to join our team in our Taguig City office. The Business Intelligence Analyst will capture, review data, and report on any trends and patterns shown. Once the results are analyzed, the Business Intelligence Analyst will recommend actions that the company should take to meet their goals.The ideal...

  • CloudOps Support Analyst

    3 days ago

    Taguig, National Capital Region, Philippines beBeeCloudOps Full time

    Job DescriptionWe are seeking a highly skilled CloudOps Support Analyst to join our team. The ideal candidate will have a strong background in cloud infrastructure and operations, with a focus on automation, scalability, and security.The successful candidate will be responsible for developing and optimizing cloud infrastructure, automating and improving...

  • IT Infrastructure Engineer

    3 weeks ago

    Taguig, National Capital Region, Philippines HRTX Full time

    The purpose of the IT Infrastructure Engineer role contribute to one of the teams that delivers the implementation, operation, monitoring and maintenance of the global IT infrastructure and platforms within the TechOps team in order to provide high quality, stable compute platforms for the business, both for internal systems and commercial platforms.You will...

  • IT Infrastructure Specialist

    2 hours ago

    Taguig, National Capital Region, Philippines beBeeIT Full time $40,000 - $80,000

    Job Title: IT Support SpecialistAs a key member of our IT team, you will play a pivotal role in ensuring the optimal functioning of our technology infrastructure. Your primary responsibility will be to provide exceptional technical support to employees, addressing their queries and resolving complex issues in a timely and efficient manner.Key...

  • Cloud Infrastructure Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeCloud Full time

    Job DescriptionWe are seeking a skilled Cloud Operations Engineer to join our team. As a key member of our IT operations, you will be responsible for managing and maintaining our cloud infrastructure.Your primary focus will be on ensuring the high availability and reliability of our cloud services, as well as optimizing resource utilization and cost...

  • Careers in Finance: Transform Your Future with Our Corporate Analyst Program

    6 hours ago

    Taguig, National Capital Region, Philippines beBeeAnalyst Full time ₱900,000 - ₱1,200,000

    Transform Your Career with Our Corporate Analyst Development ProgramAre you ready to take your career to the next level? Our Corporate Analyst Development Program is designed to equip you with the skills and expertise needed to succeed in the fast-paced world of finance.Job Description:As a Summer Analyst in our Corporate Analyst Development Program, you...

  • IT Service Delivery Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeInfrastructure Full time

    Job Title:">Infrastructure Services Analyst">About the Role:">We are seeking a skilled and experienced Infrastructure Services Analyst to join our team.">Key Responsibilities:">Monitor incidents out of process and perform analysis, contacting workgroup owners/supervisors as needed.Track all actions and escalate appropriately, invoking support and...

  • Cloud Infrastructure Engineer

    3 days ago

    Taguig, National Capital Region, Philippines beBeeDevops Full time

    Cloud Infrastructure EngineerWe are seeking a skilled Cloud Infrastructure Engineer to join our team. The successful candidate will design, build, and maintain scalable cloud environments on AWS and Azure.Key Responsibilities:Design and implement cloud infrastructure solutionsMaintain and optimize existing cloud infrastructureCollaborate with development...