Operations Team Lead

People Service Manager

Location: IT Park, Cebu

Shift: 9PM-6AM PH Time, Mon-Fri

Arrangement: Onsite

Unlock your potential

+ Manage a team of 100+ Team Members

+ Brings the WOW and makes it easy for our employees so that they can

do meaningful and awesome work for our clients.

Responsibilities

+ Main contact for at least 100 Team Members in

production

+ Own overall employee experience (LUNA tickets,

Engagement, eNPS, SAT scores, absenteeism)

+ Help outlier Team Members complete deliverables

related to compliance, learning, performance reviews,

etc.

+ Drive overall communication and manage MS Teams

channels (Internal, stakeholders, team member)

+ Drive positive onboard & offboarding Team Member

experience

+ Provide assistance & leadership during crisis

management for business continuity purposes

+ Ensure policy compliance and showroom standards

are practiced at all times

+ Coordination and collaboration with support functions

as needed

Personal Attributes

+ Communication – Clear, Concise and Compelling

+ Presentation - High influencing ability, enjoys being on stage and the

comfortable being at the center of driving a discussion.

+ Intelligence - A natural problem solver, with an ability to see the problem

after the problem. Strong demonstrated commercial acumen.

+ Motivation - A daily Driver, creates urgency, brings energy and solutions to

every situation or audience.

+ Ambition - Unrealistically ambitions for growth and client success. Thinks

big, wants to win big and is passionate about taking people on that journey.

+ Leadership - An inclusive but decisive leadership style with a very goal

focused approach to helping other achieve more than they expect of

themselves.

Key Qualifications/Experience

2-6 years experience in the following

+ Operations management as a front-line employee & supervisory role

+ Employee engagement & experience

+ Customer service & client engagement

+ Collaboration with support functions such as IT, Admin Services, Training,

Facilities Management, etc.

+ Business Continuity

+ Leading a team of 20 people or greater in the operations

What's in it for you?

• A competitive salary
• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Visit us at: https://careers.toaglobal.com/

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.