Airtime Services Agent

2 weeks ago

Makati City, National Capital Region, Philippines UNAVAILABLE Full time
Overview

Experienced Customer Service Agent role will provide professional, courteous, and high-quality customer service by accurately processing customer activation and change requests to their subscription services, answering questions about KVH product offerings, responding to billing inquiries, processing customer payments, provisioning services, presenting customers with upgrade opportunities, and other general customer service duties. Full time, remote position.

Responsibilities
  • Consistently provide excellent customer service that exceeds customer expectations and promotes customer retention.
  • Learn, understand, retain and demonstrate product/process knowledges.
  • Provide recommendations to potential and existing customers with available service offerings to include upgrade opportunities
  • Provision customer KVH systems via online systems/databases and based on internal processes, including written correspondence regarding activation confirmation information.
  • Closely follow established department work instructions to maintain order and account accuracy.
  • Assist in maintaining data integrity with participation in data management audits and reconciliations.
  • Exceed Airtime Services established quality and service metrics.
Qualifications

Required:

  • Fluent in verbal and written English
  • Leadership experience amongst a global support team
  • Minimum of 3 years working with a Satellite Internet provider
  • 3+ years Customer Service and/or Data Entry Experience
  • Proficient in Microsoft Office suite

Recommended:

  • Associate's degree or higher preferred.
  • Flexibility to work varying and changing shifts
  • Organized and detail oriented
  • Adaptable to process, policy, and other changes as part of a dynamic environment
  • Strong, professional customer support skills, including strong verbal and written communication skills

#J-18808-Ljbffr

  • Customer Service Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Kone México Full time

    The KC3 agent is the main entry point for customer requests related to unplanned maintenance services, 24 hours / 7 days.He/She is responsible for all activities from logging customer requests, finding an available technician, dispatching the call, to call acceptance by the maintenance technician.He/She is also trained to identify and manage critical safety...

  • Buyers Agent Coordinator

    2 weeks ago

    Makati City, National Capital Region, Philippines Lendi Services Inc. Full time ₱70,000 - ₱120,000 per year

    Company DescriptionLendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • Telco Customer Service Agent

    7 days ago

    Makati City, National Capital Region, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year

    As a Telco Customer Service Agent, you will handle inbound calls from telecom customers regarding billing, service issues, and account inquiries. You will provide accurate information, resolve concerns efficiently, and ensure customer satisfaction.Key Responsibilities:Answer customer inquiries about telecom servicesAssist with billing, account updates, and...

  • Customer Service Agent

    2 days ago

    Makati City, National Capital Region, Philippines ZP Divina Consultancy Firm Inc. Full time ₱150,000 - ₱250,000 per year

    Job Summary:We are seeking dedicated and empathetic individuals to join our Medical Healthcare Insurance/Managed Healthcare team. As a Customer Service Agent, you will assist members with healthcare-related concerns, provide accurate policy information, and ensure a positive customer experience while supporting a leading healthcare account.Qualifications:At...

  • Customer Service Agent

    7 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱26,000 per year

    Ready for a new career? We're hiring for a Customer Service Agent to join our team in Eton Centris, Quezon City. This is an onsite voice account role with a shifting schedule.We offer a competitive package of up to 26K, depending on your length of tenure as an agent.We're looking for applicants who are either:A college graduate with or without experience.A...

  • Customer Support Agent

    1 week ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time ₱640,480 - ₱749,920

    Customer Support Agent RoleThis is a frontline position that requires providing user management and customer support. As an agent, you will need to be efficient in resolving customer inquiries and complaints.The role involves process management, data entry, and communication with stakeholders. You will work closely with the implementation team to ensure...

  • Insurance Agent

    4 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time ₱600,000 - ₱800,000 per year

    Role DescriptionThis is a full-time, on-site role located in Makati. The Financial and Insurance Agent will be responsible for assisting clients with their financial and insurance needs. The day-to-day tasks include handling inquiries, providing information about financial products and insurance policies, processing transactions, and ensuring customer...

  • Call Center Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines ups global health insurance services Full time ₱175,000 - ₱375,000 per year

    UPS Global Health Insurance Services.is IMMEDIATELY HIRING:Local Call Center Agents.Qualifications:At Least High School Graduateor College LevelRequired language: (Filipino)With or without experienceWilling to be Trained.Willing to start asap.Applicants are welcome to applyin person. From Monday - Friday.10am. - 3pm.@.: UPS Global Health Insurance Ofc.19/F...

  • Telemarketing Agent

    7 days ago

    Quezon City, National Capital Region, Philippines Antz Insurance Agency and Services Inc Full time $104,000 - $130,878 per year

    About the role Antz Insurance Agency and Services Inc' is seeking a motivated and experienced Telemarketing Agent to join our dynamic team in Quezon City Metro Manila. As a Telemarketing Agent, you will play a crucial role in driving our sales and customer acquisition efforts through effective outbound calling. This is a full-time position, offering the...

  • Fares and Ticketing Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Liveware Full time $4,000 - $6,000 per year

    As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.We're looking for detail-oriented and motivatedFares and Ticketing Agents (GDS)to work with our growing team in our beautiful office in...