Technical Services Resources Manager
1 week ago
JOB QUALIFICATIONS:
- Graduate of Business Bachelor's Degree
- 2+ years experience in Resource Management; preferably in a Professional Services Environment.
- 2+ years of hands-on experience with Demand/Capacity Planning
- Skills required: Communication Skills, Collaborative Skills, Flexibility, Creative Thinking Skills, good in reaching and curating new problems.
- Resource Management Certified Professional (RMCP) is a plus but not required.
JOB DESCRIPTION:
- Resource Managers will work closely with delivery managers to strategize workforce management. There is someone performing this role in AUS, and more support is needed for JAPAC (AUS, ASEAN, Greater China, India, Korea).
- The delivery manager works with RM to ensure capacity planning, optimized support system, relevant forecasting, and pipelining.
- The first 90 days would be on-the-job training and picking up the role; it's a small team (3 RMs) supporting 1000+ volume. They would need to utilize expertise to work with the Directors/ VP level in JAPAC and evolve the program.
- RM would be responsible for connection, communication, planning, execution, and dealing with resource requests on a need basis. Looking at the current team, Salesforce and help managers make assessments on new hirings.
- KPI on headcount, utilization, TAT on staffing projects, ad hoc requests handling to resolve problems, roll up sleeves and tackle, good with data reporting and management especially on Excel/Google Sheets.
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