Call Center Agent

2 days ago

Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

Be part of a passionate team and create opportunities

CALL CENTER AGENT (OUTBOUND).
Starting salary package for Probationary: Up to 14,500 per month.
Starting salary for Freelance Setup: Up to PHP 17,600 per month.
(Please apply only if the salary offer meets your expectations).
*Option to choose between Probationary and Freelance Set up.

Job Description
  • Outbound calls for surveys, lead generation, event invitation, and/or sales.
  • Inbound calls to resolve customer queries or close lead/sales.
  • Data entry to update customer relationship management (CRM) software.
  • Respond to emails.
  • Create reports using Microsoft Office and Google Drive.
  • Meet service level agreements set forth.
  • Perform other duties as assigned.
Qualifications
  • Excellent English communication skills.
  • Typing Speed: at least 40WPM.
  • Ability to work under pressure.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Customer orientation and ability to adapt and respond to different types of personalities.
  • Intelligent.
Must Have Equipment
  • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM.
  • OS: Windows 10 or higher (MacOS equivalent is allowed).
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
  • Internet connection: Wired connection; minimum of at least 30 Mbps.
  • Software: Microsoft Office & PDF reader, AnyDesk, Google Drive, Discord.
So, why join us?
  • Permanent work-from-home.
  • Full-Time and Long-Term Employment.
  • Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
  • Salary will be based on: Skills, Attitude, Performance, and Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Scholarship program duration: 5 to 8 days.

WE LOOK FORWARD TO WORKING WITH YOU


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