Customer Success Representative

3 weeks ago

Taguig, National Capital Region, Philippines Freelancer Full time
Working at is for the:
  • Self-growth enthusiasts. We kickstart our day asking, what can I improve today?
  • Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're in
  • Data-driven. In making decisions we rely on one question, what does the data say?
  • Changemakers. Driven by our mission to bring billions of jobs to people, we're here to change lives and empower individuals worldwide.
  • Team players. Here at Freelancer, we are a pro sports team. We work together seamlessly, passing the ball of innovation and collaboration to score success as one.
About Escrow

, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3.5 Billion in secured transactions while processing some of the largest domain name transfers - including , and

The impact you'll make in the team

We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients' businesses improve with the help of the world's safest payments platform. In this role, you will:

  • Provide exceptional customer service at all times via email, chat, and voice.
  • Provide accurate information on customers' queries.
  • Flag transactions and alert the payments team.
  • Identify and flag potential fraud issues.
  • Handle and investigate customer complaints and recommend solutions.
  • Follow through on mutually agreed remedies.
  • Promote features and benefits of using
  • Incorporate changes in work practices in response to changes requested by management.
  • Adhere to Escrow policies and procedures.
  • Actively contribute to team meetings, calibrations, and training sessions.
  • Offer suggestions for improvement.
  • Perform other duties as required including but not limited to sending productivity reports, minutes of meetings, and post mortem analyses.
Minimum Requirements:
  • Ability to express complex ideas simply and concisely.
  • Self-starter.
  • Detail-oriented and process-driven.
  • Possesses excellent personal and customer service abilities.
  • Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required), and some holidays.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced dynamic environment.
What We Offer:
  • Opportunity to work with a US Headquartered company that is the world's largest online escrow company.
  • Work with high performers across the globe (US, Canada, Argentina, UK & Australia).
  • Challenge on a global level, working with a top-ranked website that serves 66 million customers worldwide in 247 countries and territories.
  • Salary that recognizes your talent and dedication.
  • Comprehensive and competitive HMO benefits.
  • Dynamic and meritocratic workplace.
  • Delicious, free meals and snacks to help you stay productive.
  • Transparency and open communication at our weekly town halls.
  • Engagement activities including hackathons with cash prizes
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