Front Desk Receptionist

4 weeks ago

Manila, National Capital Region, Philippines Belo Medical Group, Inc. Full time

Front Desk Receptionist — Belo Medical Group, Inc.

JOB SUMMARY

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

JOB DUTIES AND RESPONSIBILITIES

  • Handling Patient or Customer Inquiries or Concerns
  • Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner
  • Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
  • Answer telephone calls promptly and efficiently following telephone handling standards of the Company
  • Handle inquiries over the telephone and screen or direct calls when necessary
  • Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department
  • Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician's Assistant)
  • Handle patient complaints and refer to the Branch Officer or Doctor accordingly
  • Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
  • Ensure that appropriate and relevant promotional or information materials are available for the patients or customers
  • Scheduling of Patients
  • Ensure proper scheduling of patients for treatment and services in the CRM and logbook
  • Confirm patient's appointment the day before the schedule
  • Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient's availability
  • Prepare list of doctors' and aestheticians' patients, procedures and contact numbers for distribution at the end of the day
  • Check Company mobile phone on a daily basis, take note of any requests for rescheduling from patients, and update the CRM and concerned personnel accordingly
  • Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule
  • Handling of Patient Information and Patient Charts
  • Facilitate the filling out of the Patient Data Sheet and ensure completeness of information
  • Prepare charts for new patients ensuring proper labeling with the patient's name (Last Name, First Name, Middle Initial) on the folder flap
  • Maintain proper filing of charts
  • Pull out charts of patients as necessary and return charts after use in their proper places
  • Prepare charts of patients scheduled the next day
  • Others
  • Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic
  • Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action
  • Undertake promotional, sales and marketing activities via the phone or direct customer encounter
  • Attend and participate in all required meetings, events or trainings
  • Ensure compliance to company established policies and procedures
  • Lend support or assistance as Reliever in other clinics as deemed necessary
  • Perform other duties as may be assigned

JOB QUALIFICATIONS

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position
  • Must have outstanding customer service orientation
  • Excellent communication skills
  • Must be able to display tact, courtesy and initiative

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