Verifications Specialist
2 weeks ago
Job Title: Verification/References Specialist
Job Description Summary: The verification/references specialist shall be mainly responsible for answering inbound and outbound calls for references, education, credential, and employment verification. The successful candidate must have excellent attention to detail and must have a high level of analytical skills to provide a comprehensive report to the client.
This is what you'll do:
- Manage inbound and outbound calls for employment, education, and other reference verifications.
- Obtain verification and reference information via phone, fax, mail, etc.
- Investigate and confirm reference credibility.
- Update reference contact information within the database.
- Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
- Perform other duties and responsibilities as assigned (call out to specific organizations/schools as requested by a client and referees for clarification).
- Coordinate with other departments via phone and email regarding the status of the background check.
- Transfer calls to appropriate departments.
- Update the database and complete verification reports.
- Other duties may be required such as:
- Setting up client orders.
- Completing database checks.
- Work allocation duties.
- Quality checks.
This is what we're looking for:
- Candidate must have at least 2 years in college or 1 year in college with BPO experience.
- Requires excellent command of the English language and can handle conversational interviews.
- Proficiency in basic computer applications, e.g., Microsoft Office and web browsers.
- Must be amenable to work remotely in the night shift and/or shifting schedules.
- Experience doing inbound calls/transactions is recommended (but not required).
- Remote work setup.
Assessment Passing Scores:
- References/Verifications
- Typing Speed – 60 WPM
- Attention to Detail – 80%
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