Loan Verifications Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate for Unsecured Lending Verification team

Responsibilities

Process verification for customer requests for credit cards and Personal Loan applications originated through Online, Retail and Direct channel. The Services shall be performed in accordance with Standard Operating Procedures (SOP), which will be made available. The Services to be provided are as below:

  • Process Unsecured Lending credit verification requests to unconditional approval
  • Make outbound and inbound calls required to process applications
  • Actively manage work in progress (WIP) requests
  • Resolve any banker or customer escalations in a timely manner
  • Provide performance reporting
  • Alert Unsecured Lending team of any challenges or escalations requiring further review
Minimum Qualifications
  • High School / Senior High School graduates are accepted, College graduates are preferred
  • Ability to perform in a fast-paced and high volume service center
  • Ability to multi-task alongside compliance to the process
  • Shall pose no challenges in adhering to work schedules
  • Excellent data entry skills
  • Detail oriented
Preferred Qualifications
  • Proficient computer skills and attention to detail
  • Relevant experience in banking or customer service industry
  • Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
  • Displays excellent problem solving and decision-making skills
  • Negotiation and analytical skills
  • High level of integrity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

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