Assistant Operations Supervisor

3 weeks ago

Davao City, Davao, Philippines GAISANO MALL OF DAVAO Full time

JOB SUMMARY

Responsible for the smooth operation of the specific section in a department and such that all associates and merchandisers consistently execute their respective tasks towards the attainment of the department sales target.

JOB RESPONSIBILITIES

I. Customer Service

  • Prepares area of assignment before the store opens to the public. Checks lighting, cleanliness of the area, display modules and sees to it that the merchandise are properly arranged within their display cases, racks, and shelves.
  • Does the orientation, scheduling shift/work assignments to ensure efficient service at all times.
  • Trains SA's/Promos so they are fully equipped with selling skills and are familiar with the company's G Way Principle & policies.
  • Attends the customers' needs and sees to it that the customers are given prompt, fast, and efficient service by Sales Associates and promo personnel.

II. Merchandising

  • Assists and coordinates with the Category Heads regarding movement and assortment of stocks on display, inventory, and other merchandising concerns.
  • Provides product knowledge to SA's/Promos to enhance customer service.
  • Assists in the display of the merchandise and requests visuals for promotional projects and events.
  • Prepares and submits reports, feedbacks, and suggestions related to merchandise and incidents that need immediate attention and action by the Senior Buyer and Floor Head.
  • Reviews damaged merchandise report before transferring to another location.

III. Security and Safety

  • Sees to it that merchandise is properly displayed, arranged, and stored to avoid damages and shoplifting incidence.
  • Monitors merchandise's expiration date and ensure that stocks are pulled out one week before being expired.
  • Coordinates with the Safety and Security unit in maintaining safety and security conditions in the assigned area of responsibility: zero injuries, zero stealing incidents, etc.
  • Shares in the accountability of losses of merchandise and fixtures in the assigned area.

IV. Administrative

  • Monitors the posting and attendance of employees; in coordination of HR Timekeeping, adjust the work schedules of concerned employees in his/her section (day off, duty rest, lunch/meal breaks, rest day, shifting, etc that is related to time schedule) to cope with the requirements for efficient operations.
  • Recommends to Category Head disciplinary measures deemed necessary for erring employees based on the disciplinary actions to maintain excellent customer relations.
  • Ensures the consistent compliance of employees to company rules and regulations, standards, policies, and procedures to ensure a high level of performance.
  • Maintains discipline and uplifts the morale of personnel supervised.
  • Evaluates employees' performance; discusses the results of the evaluations with the concerned employee and recommends areas for improvement; recommends approval of the employees for promotion, transfer, etc.; and instills discipline.
  • Reports to the Category Head on: a. Overtime, undertime, and hiring of seasonal or replacement of personnel as needed. b. Disciplinary action for erring employees. c. Clearance processing and other promo personnel concerns.
  • Ensures that SA's and promos are well-groomed and wear proper uniforms before entering the selling area.
  • Monitors and reviews submission of Plan Order forms by SA's and merchandisers before turning over to Category Heads.
  • Performs other functions that may be assigned by superior as the need arises.

JOB SPECIFICATION

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • At least 1 year of working experience in the related field is required for this position
  • Preferably 2-5 years experienced employee specialized in Sales - Retail/General or equivalent
  • Has leadership experience
  • Has the aptitude for management and marketing strategies
  • Has the ability to carry out effective customer service
  • Goal-oriented and can work well under pressure
  • Has time management skills
  • Good written and verbal communication skills
  • Working knowledge of Microsoft Office Suite applications
  • Flexible

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Employee discount
  • Health insurance

Schedule:

  • Shift system

Supplemental Pay:

  • 13th month salary

Work Location: In person

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