Customer Care Consultant
7 days ago
DAYSHIFT | ONSITE IN OUR BGC OFFICE
DAY 1 HMO
RESPONSIBILITIES
- Ensure and exceed customer satisfaction through World-Class Service.
- Maintain accurate customer records for seamless history tracking.
- Process and track orders, ensuring 100% on-time delivery.
- Communicate with customers on orders, pricing, and transportation.
- Provide order confirmations, lead times, and pricing details.
- Coordinate with operations, marketing, and buying teams for efficient customer response.
- Address quality-related concerns with the buying team.
- Handle non-quality-related customer complaints.
- Support marketing initiatives as needed.
- Perform additional customer service tasks as required.
- Exhibit strong interpersonal, time management, and organizational skills.
REQUIRED QUALIFICATIONS
- Have at least 2 year of experience assisting customers via phone, email, and chat
- Voice and Chat Experience is REQUIRED
- Strong communication and interpersonal skills
- Willing to work onsite
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