Sales Operations Supervisor

3 days ago

Manila, National Capital Region, Philippines BDA, LLC Full time

BDA, LLC Manila, National Capital Region, Philippines

Job Summary
The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures the efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. A person in this role must be proactive in identifying process improvements, skilled in data-driven decision-making, and committed to coaching and developing a high-performing team.

The ideal person in this role thrives in a fast-paced environment, effectively manages multiple priorities, and is confident in providing mentorship, performance feedback, and strategic direction to their team of coordinators. They bring a growth mindset, a solution-focused approach, and a strong sense of professional maturity, ensuring their team continuously improves and adapts to the evolving needs of the business.

DUTIES AND RESPONSIBILITIESOperational Leadership & Process Optimization
  • Oversee daily operations of the sales Operations team to ensure optimal resource utilization and adherence to BDA policies and procedures.
  • Drive process improvements to enhance efficiency, accuracy, and overall team performance.
  • Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data-driven insights.
  • Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration.
  • Maintain strong organizational skills to manage multiple tasks effectively while ensuring timely execution.
Team Development & Performance Management
  • Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations.
  • Conduct performance evaluations and set clear, measurable goals aligned with company objectives.
  • Foster a culture of accountability by clearly defining KPIs and holding employees responsible for their performance.
  • Act as a problem solver, proactively identifying workload challenges, interpersonal conflicts, or performance concerns and addressing them appropriately.
  • Develop employees by encouraging a growth mindset and commitment to ongoing professional development.
Collaboration & Strategic Execution
  • Partner with Sales Leaders to align Sales Operations strategies with overall business goals.
  • Support Operations Leadership in the execution of Wildly Important Goals (WIGs) and company initiatives.
  • Serve as a backup resource to assist coordinators when necessary, ensuring smooth team operations.
  • Adapt quickly to changes and shifting priorities, demonstrating an ability to embrace change and guide the team through transitions.
JOB SKILLS AND TRAITSRequired Behaviors & Attributes
  • Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative. Actively seeks opportunities to develop new skills and progress within the company.
  • Solution Focused: Approaches challenges with a positive mindset and proactively resolves issues. Deals effectively with conflict while assuming positive intent from others.
  • Professional Maturity: Acts as a self-starter who is respectful, transparent, and cooperative. Maintains professionalism and accountability in all interactions.
  • Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast-paced environment by embracing new processes and challenges.
Core Skills & Experience
  • Time Management & Ability to Prioritize: Effectively plans and executes tasks while meeting deadlines. Demonstrates an ability to juggle multiple priorities without compromising quality.
  • Organized: Maintains a structured approach to work, ensuring clear and systematic documentation and process management.
  • Quality of Work & Attention to Detail: Consistently delivers thorough and accurate work that meets high standards. Critical for managing complex order processes and ensuring seamless execution.
  • Customer Service Oriented: Prioritizes customer satisfaction by understanding and addressing the needs of both internal teams and external clients. Demonstrates empathy, clear communication, and prompt resolution of issues.
  • Technical Proficiency: Proficient in using industry tools such as Salesforce and Microsoft Suite (Excel, PowerPoint, Outlook, Teams), along with other relevant software for efficient order management, data analysis, and reporting.
  • Sales Oriented: Possesses the ability to influence decisions and negotiate effectively, even within an operational role. Demonstrates a mindset geared toward driving results and contributing to overall sales objectives.
Experience Requirements
  • 1-2 years of experience in Sales Operations or a similar role.
  • 1-2 years of leadership experience managing a team of three or more employees.
  • Experience with CRM and ERP systems (Salesforce and Oracle E-Business Suite preferred but not required).

BDA is more than a workplace - it's a family. For more than four decades we've promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.

Must be 18 years or older to apply.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
  • Industries
  • Advertising Services
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