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Community Associate

4 weeks ago

Quezon City, National Capital Region, Philippines Get Hooked 360, Inc. Full time
Overview

Get Hooked 360, Inc. partners with brands that need more than just visibility — they need thriving, engaged communities. As our Community Manager / Community Engagement Associate, you'll be the frontliner of our clients' digital presence: sparking conversations, building loyalty, and ensuring customers feel heard and valued across social platforms.


If you're passionate about connecting with people online, resolving customer concerns with empathy, and translating feedback into insights that shape brand growth, this role is for you.



What You'll Do
  • Be the voice of the brand: Engage with customers across Facebook, Instagram, X (Twitter), TikTok, Reddit, and other platforms.
  • Moderate conversations: Ensure all user-generated content follows client guidelines and fosters a safe, positive community.
  • Support and resolve: Respond quickly to inquiries, resolve issues with professionalism, and turn complaints into opportunities for loyalty.
  • Analyze and report: Track key social media and engagement metrics, surface customer insights, and share sentiment analysis with client teams.
  • Grow relationships: Build and nurture long-term connections with the online community.
  • Collaborate & contribute: Support campaigns, brainstorm engagement ideas, and assist with other community-related initiatives.


Minimum Qualifications
  • Bachelor's/College Degree in any field.
  • Fresh graduates welcome to apply. 1-4 years of experience in community management, customer service, or social media management would be a plus.
  • Proficiency in digital tools like Gsuite, Google Drive, MS Office, and experience with social media platforms.
  • Excellent communication (both verbal and written) and strong customer empathy.
  • You have keen attention to detail and spot-on accuracy.
  • You role model customer orientation and develop effective and enduring customer relationships with our clients' online community.
  • Calm under pressure — able to handle tough feedback or irate customers with composure.
  • Adaptable, team-oriented, and open to learning in a fast-paced environment.


Nice-To-Have
  • Knowledge in Zendesk or other similar customer support tools
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