Workforce Management Specialist

**Job Summary:**We are seeking a skilled Workforce Management Specialist to provide full support for clients, vendors, and partners. The successful candidate will have 5+ years of experience in Workforce Management and a strong background in Financial Analysis.The ideal candidate will be proficient in using IEX (Workforce Management software) and have...

Career Opportunity: Workforce Optimization SpecialistWe are seeking a highly skilled Workforce Optimization Specialist to join our team. The successful candidate will have experience in analyzing complex data to optimize workforce planning and providing insights to drive business decisions.ResponsibilitiesAnalyze and interpret complex data to inform...

Job Overview:">We are IGT Technologies Philippines, Inc., a leading provider of innovative solutions in the gaming industry. Our company is committed to delivering exceptional customer experiences through our products and services.We are seeking a Workforce Management Specialist to join our team, responsible for ensuring that our contact center operations...

About the Role:This Workforce Optimization Specialist position is crucial in ensuring the smooth operation of our contact center. The successful candidate will develop and manage agent schedules based on forecasted call volumes to ensure optimal workforce performance.

Job OverviewWe are seeking a highly skilled Workforce Management Specialist to join our team at IntouchCX.Key ResponsibilitiesManage all day-to-day activities in Workforce Management, ensuring seamless operations and high service levels.Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required.Maintain accurate...

Job DescriptionThe Workforce Management Expert will be responsible for monitoring and reporting real-time call traffic via a workforce management application. This includes conducting real-time monitoring, administering intraday changes as needed, making recommendations to leaders to improve productivity and compliance, communicating identified risks to...

Cobden & Carter International is seeking a Workforce Optimization Specialist to join our team in Manila, Cebu, or Davao. This role will involve supporting the enterprise LOB in close partnership with our domestic WFM team.Primary Responsibilities:Model Development: Develop and maintain workforce planning models and tools.Collaboration: Work with Finance,...

Job Title: Workforce Management LeadWe are seeking a highly skilled Workforce Management Lead to join our team at Nezda Technologies, Inc. The successful candidate will be responsible for overseeing the planning and execution of our workforce, ensuring that resources are aligned to achieve business and operations goals.The ideal candidate will have a strong...

**Job Title:** Workforce Development SpecialistWe are seeking a highly skilled Workforce Development Specialist to join our team. As a key member of our HR department, you will be responsible for developing and implementing employee development programs to enhance employee skills and foster professional growth.You will also manage talent acquisition and...

About the RoleWe are seeking a talented Workforce Optimization Specialist to join our operations team at Seven Seven Global Services, Inc. In this role, you will play a critical part in optimizing our workforce to meet project demands.Key responsibilities include analyzing resource requirements, collaborating with project managers, monitoring resource...

About the JobWe are looking for a Workforce Planning Specialist to support our organizational growth and development through effective recruitment and talent management practices. The ideal candidate will have experience in developing and implementing workforce plans, as well as analyzing data to inform business decisions.In this role, you will be...

POSITION TITLE: Workforce Services ManagerWORK SETUP: Return to OfficeOVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:Overall management of the WFM AP and QA cost structure and budgetSupport the Command Center leads for sales and RFP responses & assist with development of sales material,...

At Shopee, we are looking for a talented Workforce Optimization Specialist to join our team.About the RoleWe are seeking an experienced professional to lead our workforce planning efforts and drive business outcomes through effective forecasting, capacity planning, and scheduling.Collaborate with cross-functional teams to understand business needs and...

Job SummaryThe Workforce Planning Specialist plays a pivotal role in analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves utilizing data analysis tools to identify trends and provide actionable insights.Key ResponsibilitiesUtilize statistical analysis and forecasting methods to drive informed...

Job Description:At Enshored Inc., we are seeking a highly skilled Workforce Planning Specialist to join our team. As a key member of our operations team, you will play a crucial role in driving business efficiency and excellence.Duties and Responsibilities:Develop and implement workforce planning strategies that align with business goals and...

Job Title: Workforce ManagerDepartment: Operations/Workforce Management (WFM)Reports To: Senior Manager, Workforce Management/Director of OperationsJob Summary:The Workforce Manager in a BPO environment is responsible for the strategic and tactical management of workforce planning, scheduling, and real-time adherence across multiple client accounts and...

Job Description:As an HR Business Partner at the E-team Workforce Private Corporation, you will play a vital role in supporting both HR and business operations. Your responsibilities will include managing timesheet processes, resolving employee concerns, handling client escalations, and communicating contract details with employees.You will work closely with...

Acquire BPO, a leading business outsourcer, is seeking a talented Workforce Optimization Specialist to join their team. As a key member of the operations department, you will be responsible for providing optimal workforce planning for various contact channels and ensuring flawless delivery of customer service.Responsibilities:Scheduling and Forecasting:...

Company OverviewCybalink Solutions is a leading outsourcing/offshoring company, dedicated to delivering exceptional workforce management solutions to clients in the engineering, construction, and mining industries.We are seeking a highly organized and detail-oriented Project Administrator to join our dynamic Workforce Management Team. In this role, you will...

Job Description:The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches...