Tech/Systems Support Analyst

3 weeks ago

Taguig, National Capital Region, Philippines IQVIA Argentina Full time
Overview

Job Overview: Provides first level support on workstations or for applications.


Essential Functions
  • Processes and provides first level support for technical assistance and resources from internal and/or external customers.
  • Communicates with end users to clarify and define requirements.
  • Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
  • Maintains call information in database using commercial software.
  • May work with monthly charge back reports.
  • May schedule configuration and installation of PC workstation hardware and software.

Qualifications
  • Associate's Degree Computer Science or equivalent, or equivalent technical training Req
  • One (1) years related experience or training Req Or
  • Equivalent combination of education and experience Req
  • Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
  • Ability to carry out some analysis and information gathering to resolve problems on routine matters.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.


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