Team Leader

2 days ago


Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time

About the role

This is a full time Team Leader (Healthcare) role based in Cebu City. As the Team Leader, you will be responsible for overseeing and managing a team of representatives within the healthcare sector. You will play a vital role in ensuring the smooth operation of the customer service function and the delivery of high-quality support to our clients.

What you'll be doing

  • Manage and lead a team of customer service representatives, providing guidance, support and coaching to help them deliver excellent service
  • Monitor team and individual performance, identifying areas for improvement and implementing strategies to enhance productivity and efficiency
  • Ensure adherence to standard operating procedures, policies and quality standards
  • Collaborate with other teams and departments to facilitate the resolution of complex customer inquiries and issues
  • Identify opportunities for process improvements and implement changes to enhance the customer experience
  • Provide regular feedback and performance reviews to team members
  • Escalate and report on any significant issues or concerns to senior management

What we're looking for

  • Must have a Bachelor's degree, preferably in the medical/engineering course
  • Minimum 2 years of experience in a customer service or call center supervisory role, within the healthcare domain
  • Strong leadership and people management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
  • Has good understanding of complaint management
  • Proficient in using customer relationship management (CRM) systems and other relevant software
  • Proven track record of achieving key performance indicators and driving continuous improvement
#J-18808-Ljbffr
  • Team Leader

    2 weeks ago


    Cebu City, Central Visayas, Philippines JustPressOne, Inc. Full time

    Join JustPressOne, a company that puts employees first because we believe that engaged and motivated teams drive success We are looking for a highly analytical, results-driven Team Leader who can think quickly, multitask, and thrive under pressure while leading a high-performing remote team.In this role, you will lead by example, inspire your team, and...

  • Team Leader

    1 week ago


    Cebu City, Central Visayas, Philippines Helpware Full time

    About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Team Leader

    2 weeks ago


    Cebu City, Central Visayas, Philippines 1840 & Company Full time

    This range is provided by 1840 & Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$6.00/hr - $7.00/hrJob Title: Team Leader - BPOJob Summary:We are seeking a highly motivated and experienced Team Leader to join our team. The Team Leader will be responsible for managing a team of...

  • Team Leader

    4 days ago


    Cebu City, Central Visayas, Philippines Minacs Full time

    Apply NowJob Title: Team LeaderJob Description:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day supervision...

  • Team Leader

    3 weeks ago


    Cebu City, Central Visayas, Philippines Recruitment Solutions Department Full time

    Team Leader - HealthcareQualifications:- 2 years TL in BPO- Experienced handling healthcare account- Willing to work on site- Willing to start ASAPJob Type: Full-timePay: Up to Php44,000.00 per monthBenefits:Life insurancePaid trainingPay raiseSchedule:8 hour shiftSupplemental Pay:13th month salaryOvertime payPerformance bonusYearly bonusExperience:Team Lead...

  • Team Leader

    2 weeks ago


    Cebu City, Central Visayas, Philippines Helpware Inc. Full time

    Position Overview:The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs/TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:Monitors the performance of each team member against specified account/program metrics, and...

  • Kitchen Team Leader

    3 weeks ago


    Cebu City, Central Visayas, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader1. has a personal motorbike for mobility within Cebu City and Mactan2. is willing to commit to a minimum of 5yrs employment and beyond3. has at least 4year experience in the food industry5. has an understanding of standards and how to implement them among branchesThe Kitchen Team Leader will be:1. classified as a management level...

  • Team Leader

    1 week ago


    Cebu City, Central Visayas, Philippines SSG Full time

    Account: Local Financial AccountWork Arrangement: On-siteSchedule: ShiftingAbout The RoleAs a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.Taking charge of team...

  • Team Leader

    19 hours ago


    Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    Job SummaryThe TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great customer experience, upsell customers for them to get the best value for their money, and retain customers in the organization.Responsibilities include but are not limited to: Improve ambassadors performance by providing coaching, real-time feedback...


  • Cebu City, Central Visayas, Philippines A.L. Amizade Marketing Inc. Full time

    STORE TEAM LEADERQualifications:Education: Bachelor's degreeExperience: A minimum of two (2) years experience as an Assistant Store Leader or Cashier in retail or food service industrySkills:Must be an outgoing and fun person with great leadership skillsOrganization skills – able to juggle multiple tasksAble to effectively communicate with management,...

  • Team Leader

    7 days ago


    Cebu City, Central Visayas, Philippines CallTek Full time

    As a Team Leader, you will be responsible for overseeing and guiding a team to achieve its objectives efficiently. You will be the key point of contact between team members and management, ensuring that projects are completed on time and meet the company's standards. Your role will involve motivating the team, managing performance, and facilitating effective...

  • Team Leader

    20 hours ago


    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time

    Team Leader monitors the call center activities and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work assignments to staff. Has to serve as a resource to staff and...

  • Sales Team Leader

    7 days ago


    Cebu City, Central Visayas, Philippines Neltex Development Co., Inc Full time

    **Company Overview:** Neltex Development Co., Inc. is a dynamic organization seeking an experienced Sales Team Leader to join our team.**Job Description:** As a key member of our sales team, the District Sales Manager will be responsible for leading and managing a team of sales professionals to achieve maximum sales targets. The ideal candidate will have a...

  • Team Leader II

    2 weeks ago


    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    Cebu - PHIAyala Corporate Center, 10th & 11th FloorCebu Business ParkCebu City, 6000, PHLThe Experience Center Team Leader II is responsible for keeping team members motivated, managing KPIs and ensuring customers' needs are being met. This needs to be accomplished by fully communicating job descriptions, performance expectations and career paths as well as...


  • Cebu City, Central Visayas, Philippines Ikon Solutions Asia Full time

    Bound for Papua New Guinea* Minimum Grade 12 or equivalent. Certification or trade qualification in Carpentry / Joinery / Woodworking (preferred).* Minimum 5 years of experience in finishing carpentry, including trim work, cabinetry, and decorative woodwork. Minimum 2 years of experience in a supervisory or team leader role. Experience with high-end...

  • Team Leader

    2 weeks ago


    Cebu City, Central Visayas, Philippines Select VoiceCom Full time

    Key Functions/Responsibilities:Provide real-time support on assigned agents so they'll perform at their highest level.Provide statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.Be available for employees that experience work and/or personal problems providing...

  • Team Leader

    2 days ago


    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Team Leader (Healthcare)Requisition ID: 39632City: CebuCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that...


  • Cebu City, Central Visayas, Philippines Hubstaff blog Full time

    We're looking for a dynamic Team Leader who can build and inspire a high-performing outbound sales team. Your experience with AT&T products and your leadership skills will help drive our team's success in delivering business internet solutions.What You'll DoAs our Team Leader, you'll be the driving force behind our sales team's success:Coach and develop a...


  • Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time

    We are looking for a Freight Forwarding Team Leader who can take ownership for resolution of enquiries and complaints from stakeholders. You will be responsible for communicating regularly with stakeholders as to productivity and quality performance and resolving challenges efficiently and effectively.Your Key Responsibilities:Resolving enquiries and...

  • Sales Team Leader

    4 days ago


    Cebu City, Central Visayas, Philippines Michael Page Full time

    About Michael PageWe are a leading recruitment agency, partnering with businesses to deliver the best talent in the industry.Our job is to find the perfect match between our clients' needs and the skills of our candidates. We take pride in building long-term relationships with both parties, ensuring that our clients achieve their goals and our candidates...