Keigo Japanese Bilingual Customer Support Specialist

About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we're introducing Augmented AI — a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.
Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role
PartnerHero is seeking a Native Japanese speaker with advanced Keigo (敬語) proficiency and strong English communication skills (B2–C1 CEFR) to provide high-quality customer support for our [Partner/Client's industry, e.g., EdTech, eCommerce, SaaS] brand. This role requires cultural fluency, impeccable language accuracy, and the ability to switch between formal Japanese and business English in both written and spoken contexts.

What You'll Do

• Handle customer inquiries via email, chat, and/or phone using native-level Japanese and formal Keigo with perfect grammar, tone, and cultural appropriateness.
• Communicate confidently in English (B2–C1 level) when collaborating with internal teams, documenting cases, or attending meetings.
• Translate and localize communications between English and Japanese as needed.
• Ensure all customer interactions reflect professionalism, empathy, and brand values.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Maintain accurate customer records in the CRM system.

What We Expect From You

• Native Japanese speaker with Keigo (敬語) mastery in professional/business contexts.
• English proficiency at B2–C1 CEFR level (upper-intermediate to advanced) in both spoken and written form.
• At least 1 year of experience in customer service, support, or translation/localization.
• Strong cross-cultural communication skills.
• Comfortable using CRM tools, chat platforms, and office productivity software.

What You'll Get In Return

• Hybrid working arrangements
• Competitive base salary
• Attractive benefits package including medical, dental, and vision options (based on country of residence)
• Paid Sabbatical Leave
• Access to free posture-based fitness workouts from home
• Training and development opportunities from PartnerHero and external partners
• 1-on-1 coaching, mentorship, and cross-functional learning opportunities

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others – Cooperate, empathize, and seek opportunities to put each other first
• Embrace growth – Take calculated risks, develop your skills, and stay open to change
• Manifest trust – Earn and extend trust by delivering on commitments
• Take ownership – Do the right thing, even when no one is watching
• Be humble – Seek guidance, receive feedback, ask questions, and listen actively

Equal Opportunity Commitment
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging, and these pillars are at the heart of how we work together.
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristics in the candidate's location.
If you require assistance or accommodations during the application or interview process, please contact careers@partnerhero.com.

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