Manager I, Operations Mgmt

15 hours ago

Iloilo City, Western Visayas, Philippines RELX Full time
Overview

This role needs to strike and achieve a good balance in the following areas of focus:

  • Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.
  • Strategic Partnership – contribute to management team's strategic decision-making, develop, and align strategies with the business.
  • Change Agent – enable and empower line managers to lead and facilitate change, ability to influence stakeholders to adopt harmonized and optimized processes.
  • Operational Excellence Advocate – facilitate a culture of continuous improvement.
  • Administrative Expert – ensure internal and external customer focus; manage people and costs.
  • Employee Champion – develop strategies and help implement actions that enhance human capital contribution; ensure fair, ethical, and equitable people processes and practices.
Accountabilities
  • Operations Management and Service Level Delivery. Oversee day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure operational goals and objectives are achieved across all teams.
  • Ensure that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business' changing demands.
  • Champion the "hybrid way of working" with a more empowered team focused in driving business value add while also supporting employee engagement and right talent retention.
  • People Management - Supervises, leads, coaches, and inspires team and promotes continuous development geared towards meeting/exceeding performance and stakeholder expectations.
  • Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
  • Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
  • Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.
  • Develop and manage budget, forecasts, and financial targets related to operations.
  • Manages the work efforts of supervisors with the responsibility of performance appraisals and pay reviews.
  • Conduct weekly team performance reviews with supervisors and/or stake holders.
  • Review, develop and implement process improvements, departmental goals, and objectives. Make recommendations to enhance current procedures and policies to improve and maintain their effectiveness.
  • Participate in business related meetings and follow up on discussion items related to area of responsibility.
  • Collaborates with cross-functional teams to implement systems, technologies, and process improvements.
  • Serve as point of contact for resolving operational issues and addressing customer concerns.
  • Complete other duties as assigned.
Qualifications
  • Bachelor's degree holder
  • At least 2 years of leadership experience in similar industry
  • Has good people management and strategic partnership skills with stakeholders
  • Strong familiarization and In depth knowledge in Operations
  • Flexible with any assigned work arrangements and work shift schedules in different time zones
  • Excellent work attitude and maintains good working relationship with team members
  • Has good documentation skills and analytical skills
  • Eagerness for continuous improvement and trainings
  • Preferably has experience in Process Improvement initiatives
  • Preferably Lean Six Sigma certified

#J-18808-Ljbffr

  • Business HR Assistant

    4 days ago

    Iloilo City, Western Visayas, Philippines beBeeResponsibilities Full time ₱25,000 - ₱50,000

    Human Resources CoordinatorWe are seeking a detail-oriented and proactive HR Coordinator to support our HR Manager in day-to-day HR operations. Key responsibilities include managing timekeeping data, processing payroll, troubleshooting employee issues, generating reports, and maintaining HR documents.A strong working knowledge of online timekeeping platforms...

  • Operations Manager

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    Operations SupervisorThe ideal candidate for this role will have a strong background in operations management and excellent leadership skills. He or she will be responsible for overseeing the day-to-day activities of a small to medium-sized team, ensuring that tasks are completed efficiently and effectively.This is a dynamic role that requires adaptability...

  • Cash Operations Manager

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱4,500,000 - ₱6,000,000

    Job SummaryThe Cash Operations Manager role is responsible for overseeing the overall performance of the cash unit. This includes ensuring high standards of service delivery, maintaining productivity levels, and upholding strict compliance with established operational policies and procedures.Key Responsibilities:Manage daily cash unit operations to achieve...

  • Operations Excellence Manager

    4 days ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Job Title OverviewOperational Manager is responsible for leading a team of professionals to ensure excellent client service and financial performance.This role involves coaching, supervising, and mentoring direct reports to maximize their potential and achieve business objectives.The Operational Manager must have strong analytical skills to analyze and...

  • Telesales Rep I

    15 hours ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    AccountabilitiesInitiate Outbound sales contact directly to prospective or assigned call lists to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities and convert sales in accordance with approved sales management guidelines.Prospect for new business from the assigned call lists/leads through cold calling and...

  • Operations Senior Manager for Sales

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Private Advertiser Full time

    The Operations Senior Manager oversees large-scale call center operations, driving profitability and managing complex client programs. The Senior Operations Manager is key to client acquisition, satisfaction, and retention, acting as the primary interface between the organization and its vital clients, integrating strategic and hands-on operational...

  • Senior Operations Manager

    4 days ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Strategic Leadership OpportunityIn a world where mediocrity is the norm, we strive for excellence in professional services. To achieve groundbreaking results, we're pushing boundaries and innovating solutions.We're dedicated to making our clients' businesses thrive. We're seeking a Senior Operations Manager who shares this passion and vision. The ideal...

  • Business Process Associate I

    3 days ago

    Iloilo City, Western Visayas, Philippines Crawford & Company Full time

    OverviewResponsible for providing accurate data entry necessary to the needs of the organization and its clients.ResponsibilitiesData EntryEncodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entryChecks data initially entered for accuracy and completenessCommunicates with...

  • Drafter I

    3 weeks ago

    Bacolod City, Western Visayas, Philippines Centerline Full time

    OverviewJob SummaryThe Drafter I is responsible for preparing zoning and construction drawings in AutoCAD as quickly and accurately as possible with supervision. The ideal candidate will prepare/set up an initial scope of drawings; communicate with the Project Lead and Project Managers, and perform other duties that may be assigned.What Will You DoPrepare...

  • Operations Manager Position Available

    4 days ago

    Iloilo City, Western Visayas, Philippines beBeeManagement Full time ₱250,000 - ₱500,000

    Job TitleA management trainee position has become available for a dynamic individual who can excel in the role.About the Job:This role is responsible for ensuring compliance with food safety and cleanliness programs, as well as overseeing the day-to-day operations of dine-in and take-home sales services.The ideal candidate will have excellent leadership...