Assessment Operations Coordinator

4 days ago

Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time
Assessment Operations Coordinator - 5994

Join to apply for the Assessment Operations Coordinator role at Cambridge University Press & Assessment.

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid work environment. Applicants open to working in the office two days a week are encouraged to apply.

Work schedule: 3:00 PM - 11:00 PM PH time

Pay range: Php 24,000 to 30,000

Overview

We are seeking to appoint an experienced, enthusiastic and dynamic Assessment Operations Coordinator who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever increasing demand for our services.

Cambridge University Press & Assessment is a distinguished global academic publisher and assessment organisation affiliated with the University of Cambridge.

What you will do
  • Using a wide range of systems and processing platforms to complete a variety of documented, business-critical processes accurately and within pre-agreed timescales
  • Providing reports on progress and KPIs as required to members of management
  • Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
  • Identifying ways of developing processes and supporting colleagues in the implementation of improvements
  • Developing an understanding of internal and external customers, including their needs and how they relate to processes the role is responsible for
  • Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams
What makes you the ideal candidate
  • Accuracy when handling data within internal systems and when using Microsoft Excel and Word
  • Experience of identifying process improvements and supporting colleagues to implement those improvements
  • Excellent communication and written skills
  • Ability to work collaboratively with colleagues and external stakeholders
  • Providing excellent customer service
  • Ability to create, review and update compliant documentation
  • Willing to work following UK hours / mid-shift working pattern
  • Flexibility to follow a hybrid working pattern

Please review the attached job description for further details on the role.

We will be reviewing applications on a rolling basis and may close the vacancy once sufficient applications are received. If you are interested, please submit your application as early as possible. A Cover Letter is advantageous but not required.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete a Linguaskill test to assess English language ability, plus a practical task prior to interview.


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