Training Operations – AVP
5 days ago
Objectives and Responsibilities of AVP Business Training
The resource would be part of a dynamic team that will be working with the other members of the Training, Operations, and Quality teams to manage the conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on-the-job training phase.
- Overseeing & Managing the Training budget along with the Training ROI
- Managing Training Operations & partnering with Operations.
- Driving key initiatives & continuous improvements across the identified LOBs
- Making sure the Training VOE & Stakeholder feedback are taken care of
- Developing the Team members for future growth
- Managing attrition and ensuring the batch throughput is as per the business targets and maintaining healthy first pass yield (as per defined targets)
- Managing batch productivity & batch quality till the 90 days post classroom training
- Establishing and leading a review cadence, creating performance benchmarks to measure and report to management
- Managing & working with clients, and internal teams to drive Content Change management, Effectiveness, and Availability
- Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback, and drafting improvement plans where necessary
- Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross-skilling, and formalized individual development plans
- Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement
- Leading a team of trainers & master trainers towards achieving laid down team goals & objectives
- Responsible for driving constant content review, analysis, and improvements where necessary
- Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment, etc.
Qualifications & Mandatory Skills:
- Graduation / Postgraduate / with any Training Certifications
- Displays High Level of Communication Skills
- Ideal candidature would be a minimum of 14+ years' experience in U.S Healthcare/ BPO Process Training WITH MIN 17-20+ years overall experience, with 7+ Years in Training Leadership roles. (Payer/ Provider any)
- Experienced in transitioning from traditional to digital learning experiences across the Organization. Hands-on exposure in identifying, defining, and articulating technology system requirements to support learning and talent development solutions
- Thorough understanding of US health care (ERISA/HIPAA/State Mandates) – Not Mandatory
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