System Administrator
5 days ago
Senior Site System Administrator
Responsibilities- Monitoring and supervision of support team in terms of desktop, laptop, and other user devices
- Able to manage the team regarding their day-to-day tasks
- Manage and organize the closure of tickets forwarded by Service Desk Team
- Responsible for supervising the team in resolving Incident and Service request tickets
- Supervise the team in assisting users with tools such as RDP, VPN, and other remote tools
- Exhibit a patient, friendly, and approachable demeanor with users at all times
- Ability to lead the team to provide excellent customer service across all departments
- Ability to lead the team to provide step-by-step technical help, both written and verbal
- Coordinate properly with Client's designated contact person/s for the resolution of hardware and software-related problems and checking of equipment upgrade
- Knowledge in System Administration – Active Directory and Policies
- Technical support with regards to Windows 7 Professional/Enterprise, Windows 8, Windows 10 Professional/Enterprise
- Network Client Connectivity (Windows, mobile devices & smartphone platform: e.g., Blackberry, iOS, Windows phone)
- Software installation or re-installation (licensed software only and Client's standard software)
- Configuration of software drivers of peripheral items
- Virus Scanning and removal
- Basic diagnostics and troubleshooting of hardware defects
- Knowledgeable in Imaging tools
- Restoration of files from Backup System when necessary
- Replacement of defective parts
- Coordinate warranty claims, repair, or replacement for those units still under warranty with other suppliers
- Coordinate and schedule maintenance activities with the appropriate vendor maintenance provider and end-user
- Submit documentation report on the current location and status of the unit or hardware that is being repaired
- Candidate must be a graduate of Vocational / Bachelor's Degree in any IT Related Course
- Must have at least 3 years of System Administrator Experience
- Must be willing to work for a Project Based Employment Contract 1 Year RENEWABLE
- Must be willing to work in Mactan International Airport, Cebu, Full Time Onsite, Shifting schedule
- Communication Skills: The ability to communicate clearly with clients, team members, and stakeholders
- Organizational Skills: Strong ability to prioritize tasks and manage multiple tasks simultaneously
- Teamwork and Collaboration: Ability to work with diverse teams and contribute to a collaborative environment
- Attention to Detail: Ensuring all aspects of the project are executed to the highest standard
- Can Start ASAP
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