System Administrator

5 days ago


Cebu City, Central Visayas, Philippines Phil-Data Business Systems, Inc. Full time

Senior Site System Administrator

Responsibilities
  1. Monitoring and supervision of support team in terms of desktop, laptop, and other user devices
  2. Able to manage the team regarding their day-to-day tasks
  3. Manage and organize the closure of tickets forwarded by Service Desk Team
  4. Responsible for supervising the team in resolving Incident and Service request tickets
  5. Supervise the team in assisting users with tools such as RDP, VPN, and other remote tools
  6. Exhibit a patient, friendly, and approachable demeanor with users at all times
  7. Ability to lead the team to provide excellent customer service across all departments
  8. Ability to lead the team to provide step-by-step technical help, both written and verbal
  9. Coordinate properly with Client's designated contact person/s for the resolution of hardware and software-related problems and checking of equipment upgrade
  10. Knowledge in System Administration – Active Directory and Policies
  11. Technical support with regards to Windows 7 Professional/Enterprise, Windows 8, Windows 10 Professional/Enterprise
  12. Network Client Connectivity (Windows, mobile devices & smartphone platform: e.g., Blackberry, iOS, Windows phone)
  13. Software installation or re-installation (licensed software only and Client's standard software)
  14. Configuration of software drivers of peripheral items
  15. Virus Scanning and removal
  16. Basic diagnostics and troubleshooting of hardware defects
  17. Knowledgeable in Imaging tools
  18. Restoration of files from Backup System when necessary
  19. Replacement of defective parts
  20. Coordinate warranty claims, repair, or replacement for those units still under warranty with other suppliers
  21. Coordinate and schedule maintenance activities with the appropriate vendor maintenance provider and end-user
  22. Submit documentation report on the current location and status of the unit or hardware that is being repaired
Qualifications
  1. Candidate must be a graduate of Vocational / Bachelor's Degree in any IT Related Course
  2. Must have at least 3 years of System Administrator Experience
  3. Must be willing to work for a Project Based Employment Contract 1 Year RENEWABLE
  4. Must be willing to work in Mactan International Airport, Cebu, Full Time Onsite, Shifting schedule
  5. Communication Skills: The ability to communicate clearly with clients, team members, and stakeholders
  6. Organizational Skills: Strong ability to prioritize tasks and manage multiple tasks simultaneously
  7. Teamwork and Collaboration: Ability to work with diverse teams and contribute to a collaborative environment
  8. Attention to Detail: Ensuring all aspects of the project are executed to the highest standard
  9. Can Start ASAP
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