Network Support

5 days ago


Taguig, National Capital Region, Philippines Xurpas, Inc. Full time
Network Support (Genesys Engage) - 1x a week RTO

2 days ago Be among the first 25 applicants

Responsibilities

  • Assist in assembling and configuring new personal computer hardware (e.g., system units, monitors, expansion boards, network interface cards, modems, printers) when received from vendors.
  • Install and configure commercially licensed PC application software along with various required system files and utilities according to approved specifications, standards, and procedures.
  • Perform asset management functions for all computer-related assets according to current policies and procedures.
  • Provide support for hardware, software, and/or network connectivity problems.
  • Maintain problem status for each problem ticket assigned according to current standards and specifications.
  • Obtain patches, fixes, and product updates with appropriate hardware and software vendors through telephone contact, bulletin boards, and/or Internet services.

Qualifications

  • Bachelor's Degree in Computer Science or a related area.
  • 3 years of experience in network support.
  • 3 years of experience in Genesys Engage (not Genesys Cloud).
  • Experience in Ring Central.
  • Experience in Cisco switches.
  • Proven experience in L2/L3 Enterprise Network Support.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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