Network Support
5 days ago
2 days ago Be among the first 25 applicants
Responsibilities
- Assist in assembling and configuring new personal computer hardware (e.g., system units, monitors, expansion boards, network interface cards, modems, printers) when received from vendors.
- Install and configure commercially licensed PC application software along with various required system files and utilities according to approved specifications, standards, and procedures.
- Perform asset management functions for all computer-related assets according to current policies and procedures.
- Provide support for hardware, software, and/or network connectivity problems.
- Maintain problem status for each problem ticket assigned according to current standards and specifications.
- Obtain patches, fixes, and product updates with appropriate hardware and software vendors through telephone contact, bulletin boards, and/or Internet services.
Qualifications
- Bachelor's Degree in Computer Science or a related area.
- 3 years of experience in network support.
- 3 years of experience in Genesys Engage (not Genesys Cloud).
- Experience in Ring Central.
- Experience in Cisco switches.
- Proven experience in L2/L3 Enterprise Network Support.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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