Advanced System Administrator

3 weeks ago

Taguig, National Capital Region, Philippines Innovation Technology By Design Full time

Advanced System Administrator

Department: Service Delivery

Reports to: Training Team

Work Model: WFO

Location: BGC, Taguig

Shift Type: Rotational shifts in EST (night shifts)

Position Summary:

Advanced System Administrator is a skilled technician responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner. This role includes managing the activities and responsibilities of the service desk team related to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Advanced System Administrators possess effective communication skills, problem-solving abilities, and experience managing servers and SMB network infrastructures, along with advanced experience in end-user support. Success is achieved when they can confidently interact with users and solve complex infrastructure-related problems.

Education and Qualifications:

  1. Bachelor's degree and minimum 4 years of experience
  2. At least 4-5 years of experience in IT Domain working for US/EME/AUS clients
  3. Experience working with teams from English-speaking countries
  4. Excellent customer service skills

Requirements:

  1. Hands-on experience in user Active Directory administration & management
  2. Hands-on experience with user Office 365 administration & management
  3. Advanced knowledge of Windows 10 diagnosis and troubleshooting
  4. Advanced knowledge of Windows server roles (e.g., AD, FNP, DHCP, DNS, RDS)
  5. Advanced knowledge of application support and troubleshooting
  6. Good understanding of Azure
  7. Knowledge of Windows networking basics and management (e.g., Firewalls, Switches, ISP)
  8. Understanding of backups
  9. Understanding of VMware and Hyper-V
  10. Root Cause Analysis and Incident Analysis/Trending

Behavioural Skills:

  1. Longevity and commitment in previous work
  2. Team player
  3. Ability to meet targets under pressure and within deadlines
  4. Dynamic and pleasing attitude and personality

Our Culture and You:

What does a day in the life look like for the Advanced System Administrator? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Our employees have indicated that at IT by Design, they find a home where their passion and career goals finally intersect to live a life full of purpose.

Benefits:

  1. Competitive salary and benefits
  2. Great work-life balance
  3. HMO Benefits and Free Dependents
  4. Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
  5. 13th Month pay
  6. Night Shift Differential
  7. Regular Holiday
  8. Special Holiday
  9. SSS, PHil health, HDMF (Govt mandated benefits)
  10. Annual Performance Review

About Us:

IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Help desk, SOC, NOC, Cloud services, security, and Business Continuity services.

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