CX Product Manager

1 week ago


Manila, National Capital Region, Philippines Manpower Philippines Full time

Location: BGC, Taguig

Working set-up: Hybrid (2x WFH per week)

Working schedule: Monday to Friday (Dayshift)

We're looking for:

  • Degree in Operations, Analytics, Marketing, Statistics, Economics, or a related field
  • In-depth knowledge of Customer Experience (CX)
  • In-depth knowledge of Insighting
  • Proficiency in CX Research
  • Strong communication, leadership, analytical thinking, and problem-solving skills

You'll be responsible for the following:

  • Defining and executing the product roadmap for customer support channels.
  • Identifying opportunities for channel optimization and automation to reduce manual processing and improve efficiency.
  • Developing business cases and cost-benefit analyses for proposed support initiatives.
  • Collaborating with the delivery team to implement new capabilities and improve existing ones.
  • Conducting research and gathering customer feedback to inform product development and enhancements.
  • Monitoring and analyzing key performance indicators (KPIs) to assess the effectiveness of support channels and identify areas for improvement.
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