Fraud Detections Analyst

As a Fraud Detections Analyst, you will be responsible for monitoring and verifying suspicious transactions with the cardholders or clients coming from debit and credit card transactions from different channels. You will ensure that all relevant findings and observations in the conduct of the Fraud Monitoring functions are documented and reported to your immediate head. Additionally, you will ensure that all verification activities and investigation work are performed within approved guidelines and procedures. This role requires performing shift duties (24/7) including night shifts and holidays. You will also ensure that targets are met based on the latest approved KRA and that all reporting requirements are completed within the prescribed period.

How You'll Contribute

• Monitors and reviews transactions for suspicious activity and possible fraud in a timely manner.
• Communicates with cardholders, clients, and bank personnel through different channels of communication.
• Attends to client inquiries (internal or external), concerns, and complaints.
• Facilitates and applies proper blocking of cards or accounts.
• Handles callbacks and reviews tagged accounts or cards, reverting the status to active.
• Handles card replacement processing of possible compromised accounts and ensures coordination with other concerned units.
• Ensures that all fraud-related incidents are immediately reported.
• Conducts recovery efforts from confirmed fraud transactions.
• Assists personnel and other departments whenever there are reported suspicious or unauthorized transactions filed by cardholders or bank clients.
• Ensures all related system downtimes are immediately reported and documented to concerned departments/units.
• Properly endorses pending items for completion of the next shift.
• Ensures that all email reminders and special instructions are strictly followed.
• Complies with the prescribed shift schedule, which includes night shifts and holiday duty.
• Participates in continuous improvement programs/projects that focus on cost reduction, process improvement, and lower risk classification.
• Ensures reading, understanding, and compliance with the Department/Division Procedures & Guidelines Manual.
• Ensures awareness and compliance with the existing Policies and Guidelines of the company.
• Ensures that the infractions enumerated and/or implied in the Code of Discipline of the company are not violated, as these are subject to disciplinary action, possible termination, as well as civil or criminal penalties.
• Ensures that the Terms and Conditions indicated in the Security Information Manual and the roles assigned in the Business Continuity Risk Management Plan and Risk Control Assessment Testing are read, understood, and complied with.
• Performs other duties and responsibilities that may be assigned from time to time.

What We're Looking For

• Bachelor's/College Degree open to any field of study.
• At least 1 - 2 years of experience in Banking or Credit Card Companies.
• Knowledge of credit and debit transactions.
• Effective interpersonal and communication skills.
• Strong analytical, communication, and computer skills, as well as a strong eye for details and knowledge of criminal intelligence.

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.