Fraud Prevention Manager
4 days ago
About the Role
This Conduct Investigator position involves conducting regular reviews and analysis on merchant fraud patterns to identify areas for improvement and suggesting rule changes to enhance fraud detection and prevention rates.
Key Responsibilities
- Conduct thorough reviews and analysis of merchant fraud patterns to identify areas for improvement.
- Suggest rule changes to fraud analysts to enhance fraud detection and prevention rates.
- Prepare periodic reports on merchant fraud performance and other metrics to support business stakeholders in their decision-making.
- Manage complex cases and escalations to maintain operations and ensure completion in line with agreed standards.
- Liaise with law enforcement authorities, regulators, and payment schemes on all matters relating to merchant fraud and investigations.
Requirements
- Bachelor's degree in a related field or discipline with 6+ years of experience in acquiring fraud prevention environment.
- Excellent understanding of acquirer risks and obligations, including fraud risk, compliance risk, chargeback risk, legal and reputational risks, scheme rules, etc.
- Previous experience with an acquirer or a payment service provider is a strong plus.
- Knowledge of SQL and exceptional stakeholder management skills are also required.
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