Banking Fraud Analyst

4 days ago


Quezon City, National Capital Region, Philippines ANZ Full time
Job Description

As a Disputes Analyst at ANZ, you will be responsible for managing all aspects of dispute resolution, including monitoring and reviewing fraud detection tools, identifying incidents of fraud, and acting as the first point of contact for customer and merchant fraud issues.

Your key responsibilities will include:

  • Providing exceptional customer service by responding promptly to customer inquiries and resolving disputes in a fair and timely manner.
  • Developing and implementing effective risk management strategies to minimize the impact of fraud on the Bank and its customers.

To succeed in this role, you will need:

  • Strong analytical and problem-solving skills to interpret data and identify potential risks.
  • Excellent communication and interpersonal skills to interact with customers, merchants, and internal stakeholders.
  • A positive attitude and ability to work in a fast-paced environment.


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