Real-Time Intraday Workforce Analyst

JPMorganChase in the Philippines seeks a Senior Real-time Workforce Analyst to steer intraday performance across calls, chats, and back-office workloads. You will lead day-to-day decisions, coordinate with operations leaders, and guide analysts to ensure timely execution and documentation.Knowledge of contact center operations, service levels, and workforce...

JP Morgan Chase in the Philippines is seeking a Senior Real-Time Workforce Analyst to lead day-to-day intraday management across calls, chats and back-office workloads. You will serve as the primary point of contact for real-time performance decisions and coordinate actions with operations leaders to protect service levels.This rotational, 24/7 role requires...

ING Hubs B.V. Philippine Branch is actively seeking a Real-Time Workforce Analyst to manage end-to-end intraday workforce planning, monitor live performance, and implement real-time interventions to protect service levels.You will partner with Operations, HR, IT, Workforce Planning, and Team Leaders to standardize processes, deliver hourly updates, and...

ING is seeking a Real-Time Workforce Analyst in Manila to manage end-to-end intraday workforce planning and real-time interventions. You will monitor live performance, respond to incidents, and drive immediate actions to maintain service levels. You will establish standardized real-time processes, governance, and communication protocols, partnering with...

JP Morgan Chase in the Philippines seeks a Senior Real-Time Workforce Analyst to manage intraday performance across calls, chats, and back-office workloads. You will coordinate with operations leaders to protect service levels and guide real-time analysts in process execution. This rotational, 24/7 role requires strong analytical and communication skills and...

Symbos is seeking a Real-Time Analyst to monitor live contact centre performance and translate operational data into timely decisions. You will work with Operations and Workforce Management teams to safeguard service levels across multiple workstreams. This hands-on role requires strong Excel skills, analytical judgement, and the ability to act quickly...

Full Potential Solutions is seeking a highly analytical Real-Time Analyst to join our Workforce Management team in Manila. You will monitor real-time queues, adjust schedules, and report key KPIs to drive efficiency and superior customer experience. Ideal candidates have 1–2 years in RTA or WFM, proficiency with Verint/NICE/Genesys, and strong analytical...

TELUS Digital in the Philippines is seeking a Real Time Analyst to monitor intraday operations and verify attendance, ensuring service levels are met through precise reporting. You will analyze real-time metrics such as AHT, schedule adherence, ACW, and ACD, produce intraday and post-mortem reports, and escalate intraday challenges to Operations leaders for...

Gratitude Philippines is seeking a Real Time Analyst to support workforce management for a UK Financial Collections account. You will monitor real-time performance, staffing, attendance and service levels to ensure proper coverage and adherence to requirements. Ideal candidates have Real Time Management or Workforce Management experience in a BPO/contact...