Hospitality Manager

Smartsourcing is More Than a Place to Work—You'll Make It a Place to Remember

Hi We're Smartsourcing and we're on the lookout for a Hospitality Manager to join our team full-time and on-site. If you're a people person with a knack for seamless service, polished spaces, and memorable experiences, this could be your next big move.

Where You'll Be

JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 CebuYour Role as a Hospitality Manager

As our Hospitality Manager, you'll lead the charge in planning and running our Brand Experience Center, making sure every visit, meeting, or drop-by feels smooth, special, and totally on-brand. From designing visitor flows and coordinating transport, to coaching your team on service excellence, you'll be the go-to for all things guest experience.

This is more than hospitality, it's about shaping the way people experience Smartsourcing in real life. You'll be collaborating with cross-functional teams and helping bring the brand to life for clients, partners, smartees, and stakeholders — all while keeping operations running like a dream.

Key Responsibilities:

Experience Center Strategy & Execution

• Lead the planning and implementation of brand experience strategies aligned with organizational goals.
• Design and optimize visit flows, engagement formats, and service standards for all guests.
• Ensure the Brand Experience Center reflects brand values and storytelling in every detail—from ambiance and design to service and interactions.

Operations Management

• Oversee day-to-day operations across hospitality, visitor engagement, and transport coordination.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and excellence in service delivery.
• Coordinate with vendors, internal departments, and contractors to ensure quality and timeliness of service.

Cross-Functional Collaboration

• Work closely with the entire Brand & Communications Team, People & Culture, Facilities, and Sales teams to deliver seamless guest experiences.
• Serve as primary point of contact for visit planning, experience customization, and execution.
• Collaborate with leadership and department heads to support high-level guest engagements.

Team Leadership & Development

• Train, and lead a high-performing Experience Center support team.
• Coach and mentor team members to build a culture of ownership, hospitality, and operational excellence.
• Monitor performance and implement continuous improvement initiatives.

Feedback & Continuous Improvement

• Gather and analyze feedback from visitors and stakeholders to identify gaps and opportunities.
• Regularly review touchpoints and visitor journeys to enhance brand perception and guest satisfaction.
• Prepare post-visit reports and performance reviews to inform strategic decisions.

Crisis Response & Operational Resilience

• Lead crisis management planning for Experience Center operations, ensuring quick and effective resolution of disruptions.
• Develop contingency plans for transport, hospitality, and security issues.
  • Bachelor's degree in Marketing, Business Administration, Hospitality Management, or related field.
  • Minimum of 5 years of experience in brand experience, customer experience, events, or hospitality operations.
  • Proven ability to manage teams and execute complex programs or events with multiple stakeholders.
  • Strong organizational and communication skills with meticulous attention to detail.
  • Ability to work cross-functionally, manage multiple projects simultaneously, and adapt to changing priorities.
  • A passion for creating memorable and immersive brand experiences.

Preferred Skills & Attributes:

• Background in experience design, event planning, or visitor engagement programs.
• Experience in luxury service, hospitality, or visitor center management a plus.
• Empathetic leadership style with a customer-centric mindset.
• Strong analytical skills and proficiency in tools for project management and feedback tracking.

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Fixed weekends off
  • 5-day Christmas Leave
    • HMO coverage for you and your dependent/s from Day 1 of employment
      • Group life insurance from Day 1 of employment
        • Free lunch + soft breakfast every day
          • Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
            • For the night shifters, additional NIGHT DIFF
              • Sports wellness clubs including hiking and free-diving
                • Subsidised gym membership at Anytime Fitness
                  • Engagement bonuses
                    • Over-the-top monthly, quarterly, and annual performance bonuses
                      • Exclusive discounts in selected restaurants and merchants
                        • Themed BFFs, monthly knockoffs, summer parties
                          • Community give-back programs and personal development workshops
                            • And so much more

Ready to lead the space where people fall in love with Smartsourcing? Apply now and bring your hospitality game to a whole new level