Sr. Associate-RTA

6 days ago


Davao City, Davao, Philippines Sutherland Global Full time
Company Description:

Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description:

Sr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering consultants . Coordinate offline activities. Prepare EOD performance analysis reports Strengthen relationships: Follow up and ensures callouts on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery. Partner with Ops MOD and keeps them informed through callouts on consultant level deviations and KPIs

Qualifications:

Our most successful candidates will have: - At least one year work experience in a Call Center - Basic knowledge of MS-Excel - Basic understanding of call center KPIs: AHT, Service Level - Good verbal and written communication skills - Knowledge of Call Center application such as CMS Avaya Supervisor/ eWFM /IEX is good to have, but not required - High School Diploma/GED (±11 years) - Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary

Additional Information:

All your information will be kept confidential according to EEO guidelines.


#J-18808-Ljbffr
  • Senior Associate

    6 days ago


    Davao City, Davao, Philippines Sutherland Global Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our team as a Sr. Associate - RTA. The successful candidate will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs, extending support to floor supervisors, and coordinating offline activities.Key...


  • Davao City, Davao, Philippines Sutherland Global Full time

    About the Team:We are a dynamic and supportive team committed to delivering high-quality solutions to our clients. We are seeking an experienced and skilled individual to join our team as a Sr. Associate - RTA.Job Responsibilities:The successful candidate will be responsible for:Monitoring queues in real-time to identify and call out any risks to meeting...

  • Executive Assistant

    6 days ago


    Davao City, Davao, Philippines Sutherland Global Full time

    Company Overview:Sutherland Global is a leading provider of business process outsourcing services, committed to delivering high-quality solutions to our clients. We are seeking an experienced and skilled individual to join our team as a Sr. Associate - RTA.Job Responsibilities:The successful candidate will be responsible for monitoring queues in real-time to...


  • Davao City, Davao, Philippines Honda Philippines, Inc. Full time

    JOB RESPONSIBILITY:Responsible for conducting and facilitating employee empowerment training programs for HPI dealer staff. Also responsible for developing and establishing all written standards and policies (internal and external) for the Dealer Development and Training Section. Additionally, gather and consolidate information regarding direct competitors...


  • Davao City, Davao, Philippines Honda Philippines, Inc. Full time

    JOB RESPONSIBILITY:Responsible for conducting/facilitating employee empowerment training programs of HPI dealer staff. Also, responsible for developing and establishing all of the Dealer Development and Training Section's written standards and policies (internal and external). Additionally, gather and consolidate information regarding the study of direct...

  • Accountant

    17 hours ago


    Davao City, Davao, Philippines Agri Exim Full time

    The role is responsible for evaluating account statements, conducting data analysis with financial transactions, and generating reports on revenues, expenses, and sales forecasting.ResponsibilitiesManage all related accounting transactions.Process payroll releasing, financial statements, accounts payable, basic job cost, account analysis, accruals, year-end...


  • Davao City, Davao, Philippines Transcom Worldwide (Philippines), Inc. Full time

    Transcom is looking for talented individuals like you to join our awesome team. Be a Senior Operations Excellence Manager/Director in TranscomJoin our Transcom Family as a Senior Operations Excellence Manager/DirectorThe Sr. Manager/Director Opx is a strategic leader responsible for the comprehensive planning, design, and execution of Operational Excellence...


  • Quezon City, National Capital Region, Philippines Organica Nutrition Full time

    Hybrid - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsGovernment Mandated BenefitsInsurance Health & WellnessCompany EquipmentBereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation LeaveWork-Life BalanceFlexible HoursDescriptionJob Summary: (HYBRID - once/twice a week on-site)The...


  • Quezon City, National Capital Region, Philippines Organica Nutrition, Inc. Full time

    The Sr. Digital Marketing Associate (E-commerce) role focuses on maximizing Brand ROI through data-driven strategies in executing performance ads, executing and optimizing online campaigns across platforms to efficiently acquire customers and drive conversions. The Sr. Digital Marketing Associate- Ecomm should be enthusiastic about digital performance...


  • Makati City, National Capital Region, Philippines Inteluck Full time

    Human Resources Recruitment Associate/ Sr. AssociateInteluckOn-site - Makati 3-5 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsCommission, Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, IncentivesInsurance Health & WellnessHMODescriptionUtilize proactive sourcing methods across...


  • Palayan City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:Sutherland is seeking a reliable and attentive person to join us as a Facilities Specialist. We are a group of supportive and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:We are seeking a highly...


  • Palayan City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking a reliable and attentive person to join us as a Facilities Specialist. We are a group of supportive and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionWe are seeking a highly...


  • Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking a reliable and detail-oriented person to join us as Sr Associate Manager Human Resources that will help us shape our organization's culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If...


  • Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:Sutherland is seeking a reliable and detail-oriented person to join us as Sr Associate Manager Human Resources that will help us shape our organization's culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If...


  • Tarlac City, Central Luzon, Philippines Sutherland Full time

    About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique...


  • Mandaluyong City, National Capital Region, Philippines Ant Savvy Creatives and Entertainment Inc Full time

    Direct message the job poster from Ant Savvy Creatives and Entertainment IncSr. People & Culture Manager | Strategic Human Resource PlanningWe are looking for a dynamic HR Associate to support our HR team in recruiting top talent, managing onboarding processes, and assisting with various HR operations in a creative, fast-paced environment. This role will...


  • Tarlac City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Sr. Associate

    2 weeks ago


    Cebu City, Central Visayas, Philippines Cognizant Full time

    Cognizant is looking for an experienced Kinaxis RR Solution Architect for our fast-growing business area. An ideal candidate is someone who is one of the best problem-solvers, idea-makers, and a high-energy individual. If you meet our background requirements and are looking for an opportunity to be rewarded for your skills and expertise, this is the ideal...

  • Sr. Manager

    7 days ago


    Makati City, National Capital Region, Philippines TransUnion Full time

    Sr. Manager - Strategy & Planning (Preferably from Top Strategy Consulting Firm)TransUnion Makati, National Capital Region, Philippines3 days ago Be among the first 25 applicantsThis is a senior role in TransUnion Philippines' Management Committee, responsible for leading all aspects of strategy, planning, and execution support within the TransUnion...


  • Quezon City, National Capital Region, Philippines Tech Mahindra Full time

    Sr. Business Analyst (BPO) | Eastwood CityHybrid - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescription● Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation.● Collaborate with stakeholders to gather and define business requirements for the digital...


  • Angeles City, Central Luzon, Philippines Sutherland Full time

    Job OverviewSutherland is seeking a reliable and detail-oriented professional to join our team as a Sr Associate Manager Human Resources. This role will play a crucial part in shaping our organization's culture by developing and executing Human Resource strategies that promote engagement and support growth.


  • Cebu City, Central Visayas, Philippines Rare Full time

    Position OverviewAbout Rare:Rare inspires change so people and nature thrive.For 50 years, across 60 countries, we have inspired and empowered millions of people and their communities to shift their behaviors and practices to protect our shared planet. We are a global leader in driving social change for people and nature and believe that the cumulative power...


  • Quezon City, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

    Job Description - Sr. Network Security Engineer (03ZPL)Sr. Network Security EngineerBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sr. Network Security Engineer working hybrid in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have...


  • Mandaluyong City, National Capital Region, Philippines Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time

    Surbana Jurong takes certain industry-accepted precautions to secure the website or portions thereof. However, the user understands and agrees that such precautions cannot guarantee that use of the website is invulnerable to security breaches, nor does Surbana Jurong make any warranty, guarantee, or representation that use of the website is protected from...

  • Sr. Manager

    4 days ago


    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Associate Director

    1 week ago


    Quezon City, National Capital Region, Philippines Afni, Inc. Full time

    Afni, Inc. Quezon City, National Capital Region, PhilippinesAssociate Director (Telco)Position Purpose:The Associate Director serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.Essential Functions and Responsibilities:Determines call center operational strategies by conducting...

  • Sr. Associate

    1 week ago


    Cebu City, Central Visayas, Philippines Honda Philippines, Inc. Full time

    JOB SUMMARYResponsible for the conduct of technical training programs in assigned area. Conceptualize technical training needs & programs for the development of dealer and HPI service personnel.JOB QUALIFICATIONSGraduate of Mechanical Engineering or any Engineering related courseTechnical job experience is advantageProficient in any MS Office programsMust...