Customer Success Associate

3 weeks ago

Manila, National Capital Region, Philippines Snappr Full time

At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content.

We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content; building a future where we help businesses drive growth and sales by telling better visual stories.

About the role:

As a Customer Success Associate, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customers' problems and giving them an incredible booking experience will be the lifeblood that powers Snappr's explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.

What you'll do:

  • help Snappr expand to new markets by supporting customers worldwide
  • answer questions about the photoshoot process and resolve scheduling issues
  • work with photographers to resolve disputes around the results of their photoshoots
  • in a start-up environment, job duties may shift with customer needs, so flexibility is essential
  • hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What you'll need:
  • bilingual proficiency in written and spoken English
  • BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
  • track and monitor CSAT scores, identifying trends and areas for improvement
  • fantastic phone manners and email etiquette
  • a "let's get it done" mindset
  • the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
  • should be willing to report 100% onsite in Ortigas and work on a shifting schedule

Job benefits:
  • Php 30k / monthly on-target earnings (including performance pay)
  • Php 1.5k-2k transportation allowance
  • HMO (w/ 2 free dependents, all covered by the company)
  • free daily meals
  • company equity
  • great workspace in Ortigas CBD #SnapprCampus

About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
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