process quality analyst

1 week ago

Taguig, National Capital Region, Philippines Metrobank Full time
Overview

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position

Position Title: Process Quality Analyst

Job Summary
  • Reviews ITG practices and prepares the necessary documentation (e.g., policies, procedures, guidelines) to standardize key ITG processes.
  • Evaluates and coordinates with other ITG Units the alignment of ITG's processes with relevant business policies and procedures
  • Assesses existing regulations and industry standards (e.g., ITIL, banking and technology industries), and align ITG's processes with such new regulations, and where applicable, to the relevant standards.
  • Coordinates process improvement initiatives within ITG to facilitate efficient delivery of IT services.
  • Provides support to Resource Management Tool (RMT) users for incidents, requests, inquiries and application maintenance in coordination with the vendor as applicable
Role Exposure
  • Develop and enhance your capabilities in reviewing, assessing, drafting and implementing IT policies and procedures following the existing regulations and IT industry standards on controls and compliance
  • Enhance interpersonal skills by working collaboratively with IT Senior Leaders, key officers and other units of the bank
  • Deepen your understanding on IT processes and compliance
Qualifications
  • With at least 1 year work experience in IT processes and banking
  • Excellent understanding of IT processes, compliance and banking concepts
  • Excellent verbal and written communication, analytical, and problem-solving skills
  • Exceptional team player with the ability to positively contribute
  • High organizational and time-management skills
  • Highly proficient in MS Office Applications
Other Details

Rank: Junior Officer


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