
IT Field Support Engineer
4 weeks ago
Technical Support
- Provide first-line support for client technical issues via phone, email, or onsite visits
- Troubleshoot and resolve hardware, software, and connectivity issues efficiently
- Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
- Ensure client service level agreements (SLAs) are met consistently
Documentation
- Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
- Contribute to creating and updating knowledge base articles and user guides
Customer Service
- Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
- Communicate technical information clearly even with non-technical users
- Build and maintain positive relationships with clients and team members
QUALIFICATIONS
- Must be a graduate of bachelor's degree in Information Technology, ECE, Computer Science, or a related field
- Preferably 1-2 years of experience in an onsite technical support role;FRESH GRADSare welcome to apply
- Basic knowledge of IT systems and troubleshooting methodologies
- Familiarity with a broad range of IT hardware and software solutions
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Should possess avalid driver's license with motorcycle eligibility
- Can start ASAP
WORKING CONDITIONS
- Combination of remote and onsite work, depending on client needs
- May require travel to client locations
- Flexible working hours to address urgent technical issues when needed
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