IT Field Support Engineer

4 weeks ago


Makati City, National Capital Region, Philippines Trends Group, Inc. Full time

Technical Support

  • Provide first-line support for client technical issues via phone, email, or onsite visits
  • Troubleshoot and resolve hardware, software, and connectivity issues efficiently
  • Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
  • Ensure client service level agreements (SLAs) are met consistently

Documentation

  • Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
  • Contribute to creating and updating knowledge base articles and user guides

Customer Service

  • Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
  • Communicate technical information clearly even with non-technical users
  • Build and maintain positive relationships with clients and team members

QUALIFICATIONS

  • Must be a graduate of bachelor's degree in Information Technology, ECE, Computer Science, or a related field
  • Preferably 1-2 years of experience in an onsite technical support role;FRESH GRADSare welcome to apply
  • Basic knowledge of IT systems and troubleshooting methodologies
  • Familiarity with a broad range of IT hardware and software solutions
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Should possess avalid driver's license with motorcycle eligibility
  • Can start ASAP

WORKING CONDITIONS

  • Combination of remote and onsite work, depending on client needs
  • May require travel to client locations
  • Flexible working hours to address urgent technical issues when needed

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