Support Engineer I

3 weeks ago


Makati City, National Capital Region, Philippines SuperStaff Full time

Are you an experienced Support Engineer with a passion for helping customers resolve cloud, server, and back-up related issues? If yes, then this position is right for you

We are a top hybrid cloud solutions provider committed to delivering industry-leading solutions to our customers based on their unique business needs. We specialize in managed cloud, backup, and disaster recovery.

We have a fun, casual culture that embraces fresh ideas and innovation. We're customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.

As a Support Engineer, you will work with the support teams to resolve day-to-day support-related issues for our clients. This hands-on role is responsible for resolving alerts/alarms from our monitoring systems and resolving customers' technical tickets while providing a high-touch customer experience to our clients.

Primary Responsibilities:

· Ensure that customer requests are attended to promptly while following appropriate procedures

· Manage multiple tickets, prioritizing work against aggressive timelines

· Work with managers to plan resource availability and distribution of work

· Provide concise, consistent, and effective communication

· Work with supervisor to recommend process enhancements to improve efficiencies and customer experience

· Provide support for Veeam Backup-related issues as well as for Microsoft 365 customers

· Assist in mentoring and training junior engineers

· Participate in an after-hours On-Call support rotation

· Respond to and resolve support tickets related to the on-going management of customer environments

· Operating System Troubleshooting primarily Windows but may also work with Linux-based systems

· Monitor and service client operations, including troubleshooting, patching, updating, and configuring various systems or applications

· Monitor ticket queue, responding and updating, general BaaS and DRaaS inquiries as it relates to client technical support

· Diagnose and resolve reported client incidents, tasks, questions, or problems

· Develop automation to improve current and future processes

· Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients

· Work with other teams VMware, Network, Storage, and Security subject matter experts to improve our service, response, and remediation times

Requirements

Basic Qualifications:

2 – 3 years of combined experience in cloud technologies or business continuity as a technician, administrator, engineer, or helpdesk team member e.g. VMware, Windows, Hyper-V, and Veeam other backup technologies

Deep knowledge of IT infrastructure components such as virtualization, networking, Data Center Services, Cloud platforms including VMware, AWS, Azure, Backups, and Disaster Recovery

Familiarity with technologies including Windows, Linux, Firewalls, Veeam, VMware, Zerto, and storage systems

Professional communication, problem-solving and organizational skills

Strong time management and prioritization skills

Highly comfortable engaging with external customers at the technical and executive levels

Experience working in Microsoft Office, Teams, Slack, Zendesk and Zoom

Preferred Qualifications:

Professional Certifications e.g., Veaam, MSFT, Networking, and CompTIA

Experience working with work management or ticketing systems e.g., Zendesk, ClickUp, and Zendesk

Experience with Monitoring tools such as Nagios, Icinga, Zabbix, etc.

Strong design-oriented thinking

Experience with VMware, Veeam, and Hyper-V

Previous hands-on experience in DRaaS, BaaS, and virtualization platforms

Ability to articulate complex concepts to cross-functional audiences

Demonstrated ability to adapt to new technologies and learn quickly

High degree of comfort presenting with executives, IT management, and developers

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

VL and SL cash conversion

Annual Performance-Based Merit Increases and Employee Recognition

Great Company Culture

Career Growth and Learning

Disclaimer:

This job posting is for potential client opportunities and is intended for candidate pooling purposes only. By submitting your application, you are expressing interest in future positions with our clients. This does not guarantee immediate employment or an offer for a specific role.

#J-18808-Ljbffr
  • BIM Associate I

    2 weeks ago


    Makati City, National Capital Region, Philippines CloudKitchens Full time

    Overview BIM Associate I (Fully Remote), CloudKitchens - Makati City Join to apply for the BIM Associate I (Fully Remote), CloudKitchens - Makati City role at CloudKitchens . CloudKitchens helps restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We...

  • BIM Associate I

    2 weeks ago


    Makati City, National Capital Region, Philippines CloudKitchens Full time

    OverviewBIM Associate I (Fully Remote), CloudKitchens - Makati CityJoin to apply for the BIM Associate I (Fully Remote), CloudKitchens - Makati City role at CloudKitchens.CloudKitchens helps restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We transform...


  • Makati City, National Capital Region, Philippines beBeeEngineering Full time ₱800,000 - ₱1,200,000

    Engineering Leadership RoleAbout the Job:We're looking for an experienced engineering leader to join our team. This is a challenging and rewarding role that requires a strong technical background, excellent leadership skills, and the ability to work effectively in a fast-paced environment.The successful candidate will have a proven track record of leading...


  • Makati City, National Capital Region, Philippines SuperStaff Full time ₱1,200,000 - ₱2,400,000 per year

    Our mission is to power critical decisions in health care with data science-driven technology. As a Tier 1 Support Technician I/II, you are the critical first interaction for clients who are seeking support with the Clients Evidence Platform, a modular, data-agnostic analytics platform that powers rigorous real-world evidence generation (RWE). The primary...


  • Makati City, National Capital Region, Philippines beBeeSoftwareEngineer Full time ₱3,000,000 - ₱6,000,000

    Software Engineering PositionWe seek an experienced software engineer to drive the development and implementation of innovative solutions.Key Responsibilities:Design, develop, and maintain scalable software applications tailored to meet client needs.Develop and implement automation scripts and workflows to optimize business processes.Collaborate closely with...


  • Makati City, National Capital Region, Philippines beBeeQualityEngineer Full time ₱33,300 - ₱45,800

    Software Development Engineer I Job DescriptionWe are seeking a talented Software Development Engineer I to join our team. As a key member of our software development organization, you will be responsible for designing and implementing automated testing strategies, working autonomously within Agile teams, mentoring junior team members, and collaborating...


  • Quezon City, National Capital Region, Philippines Copeland Full time $70,000 - $120,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Software Engineer I

    3 weeks ago


    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    OverviewJoin to apply for the Software Engineer I - JAVA role at Global Payments Inc.ResponsibilitiesAbility to engineer complex, multi-tiered distributed software systemsDesign, implement, test and document / diagram software solutions for technical and business requirementsPerform code changes to enhance a product or add new features, to resolve...


  • Makati City, National Capital Region, Philippines beBeeSoftware Full time $100,000 - $120,000

    **Job Description:**We are seeking a highly skilled Python and Kubernetes Software Engineer to join our team. As a software engineer on our team, you will collaborate on an end-to-end data analytics and MLOps solution composed of popular, open-source machine learning tools. You will also work on workflow, ETL, data governance, and visualization tools.The...


  • Quezon City, National Capital Region, Philippines Copeland Full time $70,000 - $120,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...