Mega FM
2 weeks ago
Mega FM - Workforce Management and Planning (Marikina), SPX Express
Department: Operations
Level: Experienced (Individual Contributor)
The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operational performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
Job Description:
Mega FM Workforce Management & Planning Supervisor is responsible for overseeing and coordinating the planning and operational activities of a sorting facility. This role involves managing the workflow, ensuring efficiency, and maintaining safety standards. The supervisor will work closely with team members to optimize sorting processes, improve productivity, and meet organizational goals such as facility back room productivity and meeting the Ops Clock target.
Main Duties & Responsibilities:
- Monitor functional team members including the Shift In-Charge.
- Supervise and coordinate daily sorting operations to ensure timely and accurate processing of items.
- Monitor and adjust workflow to maintain efficiency and meet performance targets.
- Implement and enforce operational policies and procedures.
- Manage scheduling of shifting personnel, prepare performance evaluations, and conduct coaching sessions on a regular basis.
- Analyze and coordinate with the Manpower Management team for proper allocation of agency personnel.
- Manage day-to-day escalations and provide solutions for operational issues.
Requirements:
- Preferably has 2-5 years of experience in E-commerce, Logistics, and Warehousing.
- Has supervisory experience, both for direct and agency employees.
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