Logistics Operations Specialist

1 week ago


Manila, National Capital Region, Philippines Shopee Full time

Job Description:

The Shopee Operation teams cover the operational end-to-end process, from when the buyer searches for a product listed on the platform to the moment the buyer receives the products. This role is part of the Operations team that analyses and monitors operational KPIs across the region.

Main Responsibilities:

  1. Supervise Outbound Warehouse Activities
    • Coordinate and supervise daily activities in the warehouse.
    • Ensure all outgoing parcels are loaded in good quality and properly accounted in the system.
  2. Team Management
    • Work closely with middle and last mile teams for aligned and timely dispatch of parcels.
    • Manage scheduling, performance evaluations, and coaching sessions for team members.
  3. Process Improvement
    • Analyze and coordinate with Manpower Management team for proper allocation of agency personnel.
    • Manage day-to-day escalations and provide solutions for operational issues.
  4. Reporting
    • Provide reports to Mega FM Site Lead as requested.
    • Produce internal performance reporting to monitor and assess throughput, quality, and trends.

Requirements:

  • Graduate of any Bachelor's Degree.
  • Preferably has 2-5 years of experience in E-commerce, Logistics, and Warehousing.
  • Has supervisory experience, both for direct and agency employees.


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