Regional Center Coordinator

3 weeks ago

Manila, National Capital Region, Philippines Shopee Full time

Regional Center Coordinator - Outbound, SPX Express (Quezon City)

Department: Operations

Level: Experienced (Individual Contributor)

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.

Job Description:

Main Duties & Responsibilities:

  1. Monitor functional team members including the Shift In-Charge
    • Coordinate and supervise Outbound warehouse activities on a daily basis.
    • Ensure that all outgoing parcels are loaded in good quality and are properly accounted in the system.
    • Work closely with the Middle and Last Mile team for aligned and timely dispatch of parcels and proper allocation of linehaul trucks.
    • Manage scheduling of shifting personnel, prepare performance evaluations, and conduct coaching sessions on a regular basis.
    • Analyze and coordinate with Manpower Management team for proper allocation of agency personnel.
    • Manage day-to-day escalations and provide solutions for operational issues.
  2. Management of Functional Process
    • Support and encourage the team members to put in their best.
    • Expected to possess in-depth knowledge of all sortpack and outbound procedures and know how to use tools and other equipment.
    • Ensure shipments' and inventory transactions' accuracy.
    • Supervise and coordinate unloading of inbound shipments, sorting, and dispatch of parcels.
    • Orderly stacking of product.
    • Ensure parcels are processed accurately, timely, and free of damage.
    • Understand that quality is never to be compromised.
    • Ensure that all team members wear protective gear during execution and monitor all teammates to ensure adherence to instructions.
    • Ensure Good Manufacturing Practice (GMP) is applied.
  3. Reporting
    • Provide reports to Mega FM Site Lead when requested.
    • Produce internal performance reporting to monitor and assess throughput, quality, and trends.
    • KPI Tracker to be updated and reported during Weekly Operations Review.
  4. Health and Safety
    • Ensure compliance with all Health and Safety legislation/guidelines for self and staff at all times.
    • Carry out internal health and safety audits as requested.
    • Ensure Good Housekeeping (GHK) standards are maintained at all times.
    • Carry out investigations into any accidents or near-miss incidents.
  5. Communication
    • Conduct regular meetings with the Functional Team on operational targets and achievements.
    • Escalate issues to senior management within an appropriate time frame.
    • Provide warehouse management with end of day/shift handover information.
    • Good communication skills with other groups.
  6. Any other duties as identified
    • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Requirements:

Qualifications:

  • Graduate of any Bachelor's Degree.
  • Preferably has 2-5 years of experience in E-commerce, Logistics, and Warehousing.
  • Has supervisory experience, both for direct and agency employees.
  • Keen attention to detail and has a background in process improvement.
  • Knowledgeable with MS and Google Applications.
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