Front Office Associate
4 days ago
Cebu City, Central Visayas, Philippines
GOLDEN PRINCE HOTEL & SUITES
Full-time
₱201,000 - ₱312,000/year
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- Greet guests warmly upon arrival, providing a positive first impression.
- Efficiently process guest check-ins and check-outs, ensuring all information is accurately entered into the hotel's property management system (PMS).
- Verify guest identification, provide room keys, and explain hotel amenities and policies.
- Address guest inquiries regarding hotel services, local attractions, transportation, and dining options.
- Respond to guest requests promptly, ensuring their needs are met and that they have a pleasant stay.
- Handle guest complaints or concerns professionally, escalating issues to management when necessary.
- Manage reservations, including making, modifying, and canceling bookings, ensuring accurate room assignments.
- Assist in ensuring optimal room availability by coordinating with the reservations and housekeeping departments.
- Answer phone calls and emails related to room reservations and inquiries, providing timely responses.
- Maintain accurate records of guest information, transactions, and payments.
- Process payments for room charges, incidentals, and other hotel services, handling cash, credit, and debit transactions.
- Ensure proper documentation of guest requests, complaints, and feedback for future reference.