Healthcare Front Desk Associate

4 days ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Full-time ₱201,000 - ₱290,000 Contract

Job Description

  • Receive incoming calls from customers and assist them with their needs
  • Assist in setting appointments for patients and double-check appointment confirmation
  • Gathers information related to customers’ concerns and provides appropriate resolution
  • Open and maintain customer accounts by updating account information
  • Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
  • Process orders and label faxes received electronically
  • Call patients to update them with their upcoming scheduled procedures including clinical preparations

Job Qualifications

  • With BPO experience of at least 1 year in a healthcare insurance account
  • Experience in radiology accounts/digital imaging centers is a plus
  • Experienced with appointment scheduling and back office is a plus
  • Must be familiar with CPT, ICD/ICD10, and DX codes
  • Trained/certified in HIPAA