Healthcare Front Desk Associate
4 days ago
Cebu City, Central Visayas, Philippines
Tahche Outsourcing
Full-time
₱201,000 - ₱290,000 Contract
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Job Description
- Receive incoming calls from customers and assist them with their needs
- Assist in setting appointments for patients and double-check appointment confirmation
- Gathers information related to customers’ concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
- Process orders and label faxes received electronically
- Call patients to update them with their upcoming scheduled procedures including clinical preparations
Job Qualifications
- With BPO experience of at least 1 year in a healthcare insurance account
- Experience in radiology accounts/digital imaging centers is a plus
- Experienced with appointment scheduling and back office is a plus
- Must be familiar with CPT, ICD/ICD10, and DX codes
- Trained/certified in HIPAA