Customer Svc Rep 3

1 week ago

Ayala Alabang, National Capital Region, Philippines Lattice Semiconductor Full time
Lattice Overview

There is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality.Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a "team first" organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you're looking for.

Responsibilities & Skills

Customer Supply Specialist

  • Enter and manage customer orders including cancellations and reschedules.
  • Process documentation for customer returns. Prepare all forms and obtain necessary approvals.
  • Refer customers to the appropriate department for resolution of non-CSS issues
  • Serve as the primary point of contact for customer supply inquiries, order status, and delivery coordination of Software and IP licenses and Development kits and boards
  • Communication and Collaboration
  • Provide the interface between Operations/Product Planning and Sales, sales partners and customers for orders, lead times, and forecast issues
  • Work closely with Marketing teams to align product availability, launch timelines, and promotional activities for Hardware and Software/IP Licenses to ensure smooth customer supply fulfillment.
  • Proactively involve appropriate departments for resolution of customer supply issues.
  • Engage in special projects as requested by management.
  • Continuous Improvement
  • Maintain documentation of processes and procedures
  • Instigate and participate in continuous improvement initiatives
  • Monitor hardware inventory levels and proactively address potential issues
  • Quality of work
  • Apply high levels of accuracy and speed of execution in all aspects of the job.
  • Apply substantial understanding of customer needs and internal systems to quickly deliver solutions to customer issues.
  • Be accountable for a commitment made
    • Experience with Oracle Order Management and Data Warehouse tool is an advantage
    • Familiarity with semiconductor product solutions including development kits, evaluation boards, embedded software, and IP
    • Excellent communication and interpersonal skills and detailed-oriented with strong organizational and problem-solving abilities
    • Knowledge in product life cycle management and demand forecasting and experience working with global customers and Distributors
    • Assertive, analytical, detailed and results-oriented
    • Ability to work in a fast-paced, cross-functional environment

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