Customer Svc Rep 3

4 days ago

Ayala Alabang, National Capital Region, Philippines Lattice Semiconductor Full time $70,000 - $120,000 per year

Lattice Overview
There is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality.

Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a "team first" organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you're looking for.

Responsibilities & Skills
Customer Service Specialist

  • Enter and manage customer orders including cancellations and reschedules.
  • Process documentation for customer returns. Prepare all forms and obtain necessary approvals.
  • Refer customers to the appropriate department for resolution of non-CSS issues
  • Serve as the primary point of contact for customer supply inquiries, order status, and delivery coordination of Software and IP licenses and Development kits and boards
  • Communication and Collaboration
  • Provide the interface between Operations/Product Planning and Sales, sales partners and customers for orders, lead times, and forecast issues
  • Work closely with Marketing teams to align product availability, launch timelines, and promotional activities for Hardware and Software/IP Licenses to ensure smooth customer supply fulfillment.
  • Proactively involve appropriate departments for resolution of customer supply issues.
  • Engage in special projects as requested by management.
  • Continuous Improvement
  • Maintain documentation of processes and procedures
  • Instigate and participate in continuous improvement initiatives
  • Monitor hardware inventory levels and proactively address potential issues
  • Quality of work
  • Apply high levels of accuracy and speed of execution in all aspects of the job.
  • Apply substantial understanding of customer needs and internal systems to quickly deliver solutions to customer issues.
  • Be accountable for a commitment made
  • Experience with Oracle Order Management and Data Warehouse tool is an advantage
  • Familiarity with semiconductor product solutions including development kits, evaluation boards, embedded software, and IP
  • Excellent communication and interpersonal skills and detailed-oriented with strong organizational and problem-solving abilities
  • Knowledge in product life cycle management and demand forecasting and experience working with global customers and Distributors
  • Assertive, analytical, detailed and results-oriented
  • Ability to work in a fast-paced, cross-functional environment

  • Customer Service Rep

    6 days ago

    Ayala Alabang, National Capital Region, Philippines The Pinnacle Operating System Inc. Full time ₱269,200 - ₱338,400 per year

    Your must have:1 - 2 years experience in BPO handling voice international account2nd year college completedSHS graduate with 2 years BPO voice international experience are welcome to applyPerks and BenefitsPerformance IncentivesAccount BonusesANNUAL PAY INCREASEHMO Day 1 with 2 dependentsFree Meal (15 days)Work and Life BalanceJob Type: Full-timePay: Php22,...

  • Data Specialist

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Phoenix One Knowledge Solutions Inc. Full time ₱600,000 - ₱720,000 per year

    MAJOR DUTIES AND RESPONSIBILITIESResponsible for customer and territory data enrichment through proactive cleanup exercises from various stakeholder sources, ensuring all new acquisitions are aligned and have the correct attributes.Develop partnerships with regional sales analyst to understand their needs and provide expedited data review.Compile and...

  • Sr. Data Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Phoenix One Knowledge Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    MAJOR DUTIES AND RESPONSIBILITIESResponsible for customer and territory data enrichment through proactive cleanup exercises from various stakeholder sources, ensuring all new acquisitions are aligned and have the correct attributes.Develop partnerships with regional sales analyst to understand their needs and provide expedited data review.Compile and...

  • Packaging Eng 3

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Lattice Semiconductor (PH) Corporation Full time $90,000 - $120,000 per year

    Lattice OverviewThere is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales,...

  • Packaging Eng 3

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Lattice Semiconductor Full time $90,000 - $120,000 per year

    Lattice OverviewThere is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales,...

  • Packaging Eng 3

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Lattice Semiconductor Full time ₱900,000 - ₱1,200,000 per year

    Lattice OverviewThere is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales,...

  • Senior SQL DBA

    6 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱90,000 - ₱120,000 per year

    Role : Senior SQL DBALocation : Manila / CebuWork Type : HybridJob Description:MAIN RESPONSIBILITIES:Maintain under operational conditions  SQL Server Infrastructure in respect of the Support processesBuild, deploy and administer/manage the current and future SQL Server platformsSenior level of operational support on:Troubleshooting, incident and problem...

  • Senior Data Specialist

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱1,200,000 - ₱3,600,000 per year

    We're Hiring: Senior Data Specialist We are seeking an experienced Senior Data Specialist to join our dynamic team and drive data-driven decision making across the organization. The ideal candidate will have expertise in data analysis, database management, and statistical modeling to transform raw data into actionable insights that support business...

  • Data Specialist

    6 days ago

    Ayala Alabang, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionGENERAL FUNCTIONThe Data Quality Analyst's role is to strategically manage various customer attributes ensuring high levels of data quality, integrity, availability, and privacy. The individual will also support the Regional Sales Analyst, providing various ad-hoc and reoccurring data analysis for a variety of projects and tasks. This includes...

  • Sr. Data Specialist

    6 days ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱900,000 - ₱1,200,000 per year

    Qualifications• Bachelor's degree in Data Analytics or Business.• 2+ years in a similar analytical role (i.e. business analysis, sales data analysis).• Superior oral and written communication skills.• Must have experience with CRM/ICM tools and SAP.• Must have experience with BI tools such as Qlik, Tableau, PowerBI.• High level of organization...