Order Processing Specialist
1 week ago
At Turnitin, we're a recognized innovator in the global education space, partnering with institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.
We're a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Job DescriptionThe Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests.
- This involves acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team.
- You'll manage regular and ad hoc projects, gathering information from multiple departments in the company.
Key Responsibilities:
- Process external customer purchase orders, signed Order Forms or other forms of commitments
- Provision new and existing customer accounts on multiple platforms for our various products
- Process internal customer requests
- Effectively resolve customer issues/concerns regarding purchases/provisioning
- Respond to customer inquiries and requests
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