head, digital channels section

3 weeks ago

Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

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Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Head, Digital Channel Section

Job Summary: Works under the general direction & supervision of the Department Head.

Role Exposure: Manages the section's personnel focusing on the support and maintenance of application in Production that have been transitioned from other IT Delivery units; from time to time, develop key initiatives that enhance application stability, or customer experience or improve business unit's operational efficiency.

  • Initiates and fosters effective liaisons with other ITG sections and departments.
  • Manage section personnel focused on production support and maintenance of applications
  • Lead initiatives to enhance application stability and customer experience
  • Drive improvements in operational efficiency for business units
  • Role involves managing a team that handles on-call and overtime duties for production support
  • Equivalent roles outside Metrobank: L2 Support Head or Team Lead

Qualifications:

Hard Skills:

  • Proficiency in programming languages: C#, Java, JavaScript, Python
  • Strong background in database management
  • Familiarity with software development methodologies
  • Project management experience

Soft Skills:

  • Strong communication and leadership abilities
  • Problem-solving mindset Adaptability to dynamic environments

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