Wellness and Resiliency Manager

As a Wellness and Resiliency Manager, think of yourself as a Chief Counselor for ensuring and driving Health Wellness for our Team Members to prevent stress from interfering with their professional success and personal health. You will be tasked to make and carry out realistic plans to help individuals play to their strengths and focus on achievable goals while championing initiatives in keeping TaskUs employees happy.

Imagine yourself going to work with one thing on your mind: your imperative is to manage the immediate work environment and promote protective factors to address demands and stressors that might affect individual or group performance. You will lead initiatives that deliver coping skills, communication skills, and career guidance to help teammates maintain their focus when overcoming challenges. You are responsible for initiating an environment for a positive sense of self and building confidence for employees to stave off feelings of helplessness when confronted with adversity.

Key Responsibilities

• Under the guidance of the Senior Manager or Director, oversees end-to-end Wellness and Resiliency function of new or smaller (in FTE), managing a team of life coaches and vendor clinicians
• Ensures 24/7 coverage of the sites and that coaches and clinicians are available and scheduling sessions with teammates
• Leads the team by fulfilling assigned leadership and management tasks – coach observations, progress monitoring, data collection and reporting
• Initiates and leads specific programs, activities and projects assigned by the Senior Manager or Director of Wellness and Resiliency
• Designs and facilitates more advanced wellness sessions, outreach programs and activities that support monthly programming
• Collaborates with other professionals, conducts research and utilizes critical thinking to address client needs
• Proactively checks-in with Leaders and Teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platforms
• Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of Ethics
• Partners in the creation and implementation of individual action plans
• Evaluates data and checks in with clients at specific times to help them keep track of their achievement of set goals
• Schedules and conducts regular and consistent individual and group coaching sessions; handles more complex coaching issues as assigned
• Creates and organizes confidential client files including intake and session documentation
• Collaborates with other professionals and utilizes critical thinking to address client needs
• Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals
• Reports accurate and consistent data following designed processes and using prescribed tools
• Attends activities and completes all development programs and training sessions required by the department and the company

Required Qualifications

• Graduate of a 4-year college course in Psychology, Social Work, or similar
• Experience in resiliency planning techniques that are science-backed, evidence-based, and proven to drive resiliency fortitude
• Ability to identify, assess and report in a timely manner on new and emerging risks
• Ability to define current operational resilience and tolerance to emerging risks
• Ability to prioritize risks, through engagement with the relevant stakeholders and provide recommendations on response plans
• Knowledge and capability to design and implement programs that build daily habits in employees with lasting positive effects
• Expertise in building a strong support system with proven techniques and actionable guidelines to help employees stay on top of their game
• Excellent collaborator; able to quickly adapt to changes; approachable; and an excellent influencer
• Thirst for new knowledge — staying up-to-date in the latest coaching and resiliency trends, attending regular workshops and seminars, administering and reviewing resiliency assessments, and being active in professional publications and societies
• Previous experience in Career Counseling and Coaching within a large community or organization
• Strong communication (written and verbal), leadership and partnership working skills
• Problem-solving, creative thinking, and decision-making abilities
• Ability to deliver at pace, multi-task and manage pressing deadlines

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Ref Id: R_2508_10835

• Mid-Senior level

• Full-time

• Health Care Provider

• Outsourcing and Offshoring Consulting

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