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Shift Supervisor
1 month ago
JOB SUMMARY:
In the absence of the store supervisor, a shift leader serves as a store's second in command, supporting the store supervisor with day-to-day management and administrative functions including maintenance of inventory level, cash handling, and all related reportorial works. They monitor employee compliance with operational standards, along with other department and company policies and practices.
Key Responsibilities:
- Ensure compliance in basic cash handling procedures. Petty cash fund, change fund, and cashier's fund should be intact and documented always. Overhead bin and vault should be locked at all times.
- Properly account for digital wallet, telco/airload balances, and phone cards; endorse these to the incoming shift.
- Endorse high-valued items such as liquors and cigarettes.
- Ensure the availability of stocks and place orders according to your assigned category.
- Perform End Of Business Day (EOD) and send daily sales updates to the Operations Manager before 7 AM during weekends.
- Knowledgeable in using the JDA system and other relevant functions.
- Create Return to Vendor (RTV) vouchers for Direct To Store Deliver (DSD) suppliers such as Gardenia, Marby, Selecta, and Tube Ice.
- Cut the terminal sales of mid-shift and secure cash sales for deposit.
- Fill out the endorsement logbook for the graveyard shift.
- Upload store's daily deliverables such as pending repairs & maintenance, Fixed Asset Transfer (FAT), and other related reports.
- Adhere to basic food safety standards to avoid food-related customer complaints.
- Reinforce customer service standards and ensure all employees are customer-centric.
- Follow the standard delivery receiving procedure; discrepancies must be noted and reported to DC via email using the provided email address and contact point persons.
- Validate gondola assignments assigned per employee and strictly implement compliance to operations standards in relation to Store Operations Excellence (SOE) Checklist.
- Enforce compliance to company policies and report non-compliance employees to HRD.
- Ensure the completeness and accuracy of store forms, documents, and/or SharePoint folders of assigned deliverables.
- Make recommendations to the store supervisor based on customer flow, service, Retail Trade Area (RTA) check, and sales trends of the assigned shift.
- Monitor the progress of all programs, initiatives, and promotions that would help generate sales.
- Monitor cost reduction items such as disposals and external & internal pilferages.
- Safeguard company assets and properties by following control procedures. Report equipment breakdowns to minimize sales opportunity loss.
- Perform other functions that may be assigned from time to time which are directly and indirectly connected with Operations, such as compliance with local and national regulations.
