Account Manager
1 day ago
Hybrid - Mandaluyong 1-3 Yrs Exp Bachelor Full-time
Job DescriptionDescriptionAbout the job
TASKS
- Work closely with internal teams to ensure timely output of client deliverables.
- Oversee day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, and troubleshooting.
- Manage multiple accounts and develop positive working relationships with all customer touchpoints.
- Drive client retention, renewals, upsells, and client satisfaction.
- Manage weekly campaign status documents for review.
- Participate in new business acquisition activities, pitches, and proposal development.
- Work closely with Accounting and Finance on billing setup and invoicing.
- Provide input on new processes and workflows as needed.
- Perform other duties that may be assigned from time to time.
QUALIFICATIONS
- Knowledgeable in public relations, digital marketing, sales, and negotiating principles.
- Outstanding knowledge of MS Office and/or Google Workspace apps; digital-savvy and detail-oriented.
- Excellent communication/presentation skills and ability to build relationships.
- Organizational and time-management skills.
- Has business acumen.
- Strong analytical skills and adept in interpreting strategic vision into operational business and financial models.
- Bachelor's Degree in Business Administration, Marketing, Internal Relations, Communications, Public Relations, Information Technology, English, Journalism, or any other related field.
- Minimum experience of 3 (three) years in a progressive customer success/or account manager position in a fast-moving and dynamic business environment.
CHARACTERISTICS
- Superior judgment, negotiation, and decision-making skills.
- Digital savvy.
- Strong ethics and a high level of personal and professional integrity.
- Willingness to learn and be proactive.
- Fun and outgoing.
- Can work well under pressure.
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