Account Manager

4 weeks ago

Cebu City, Central Visayas, Philippines Trends Group, Inc. Full time

Job Description

Dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, organizational software, and sales tools.

Objectives of this Role

  1. Act as the main point of contact in all matters relating to client concerns and needs
  2. Build and strengthen client relationships to achieve long-term partnerships
  3. Maintain accurate client records, keeping track of any contract updates and renewals
  4. Work with sales and other internal teams to develop strategic sales and marketing plans and ensure KPIs are being met
  5. Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily And Weekly Responsibilities

  1. Take inquiries and requests from customers and address their needs
  2. Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
  3. Meet regularly with other members of the team to discuss progress and find new ways to improve business
  4. Generate progress reports to give to clients and higher-ups within the organization
  5. Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Skills And Qualifications

  1. Professional experience in a sales or customer service role
  2. Ability to multitask and juggle several responsibilities simultaneously
  3. Strong written and verbal communication skills
  4. Good attention to detail and organizational skills

Preferred Qualifications

  1. Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  2. Proficiency with common customer success and customer relationship management software, such as Salesforce
  3. College graduate with bachelor's degree as minimum
  4. Mature, well rounded, and passionate individual willing to excel in the field of Sales
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