Home Services Customer Support Representative
2 days ago
We are seeking a professional Virtual Receptionist to handle inbound calls for home services clients.
The ideal candidate will answer inquiries, book appointments, and provide exceptional customer service while representing our clients professionally.
- Answering inbound calls and responding to client inquiries
- Representing clients professionally and following their standard greeting
- Booking appointments on client CRM/scheduling platforms
- Taking detailed call summary notes, including contact information and reason for inquiry
- Transmitting accurate call notes to clients after each call
Responsibilities include:
Key responsibilities include answering inbound calls, booking appointments, and taking detailed call summary notes.
Requirements include:
- BPO experience or similar
- Ability to multitask and manage multiple tasks simultaneously
- Excellent communication skills and attention to detail
- Able to work independently and as part of a team
- Strong technical skills, including proficiency in computer software and hardware
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