Payment Lifecycle Analyst

4 weeks ago

Cebu City, Central Visayas, Philippines J.P. Morgan Full time

At JPMorgan Chase, we are committed to fostering a culture of excellence, innovation, and inclusivity. As a global leader in financial services, we value diversity and collaboration, creating an environment where every team member can thrive and contribute to our shared success. Joining our team means becoming part of a dynamic organization that prioritizes professional growth and development. We offer competitive benefits, opportunities for career advancement, and a supportive work environment that encourages creativity and teamwork. If you're passionate about making an impact and driving change, we invite you to explore the exciting opportunities with us and be part of a team that is shaping the future of finance.

As a member of the Fee Setup and Maintenance team in our diverse and inclusive environment, you will be instrumental in supporting review processes, maintenance requests, and end-to-end document management. Collaborating with various teams, you will enhance customer experience and ensure compliance with business rules, contributing to the overall success of our operations.

As the FSM Pricing- Payment Lifecycle Analyst within the Fee Setup and Maintenance team, you will be instrumental in supporting review processes, maintenance requests, and end-to-end document management. Collaborating with various teams, you will enhance customer experience and ensure compliance with business rules, contributing to the overall success of our operations.

Job Responsibilities
  • Conduct reviews of pricing documentation requests, ensuring adherence to business rules and risk mitigation.
  • Review and update fee schedules based on account executive direction and pricing models, ensuring accuracy and compliance.
  • Input relevant fee pricing and contractual changes into the centralized CRM system within agreed SLAs, maintaining data integrity.
  • Review paperwork for completeness and accuracy, validating work requests and ensuring compliance with standards.
  • Liaise with Account Management, Implementation teams, and other teams within Fee Setup and Maintenance to address information gaps and ensure timely delivery.
  • Provide subject matter expert support for ad hoc initiatives.
Required qualifications, capabilities, and skills
  • Strong organizational skills, attention to detail, and ability to prioritize tasks.
  • Strong focus on customer service and delivery.
  • Effective verbal and written communication skills, with an emphasis on clarity.
  • Ability to multitask and balance multiple tasks simultaneously.
  • Problem-solving and analytical skills.
  • Minimum 3 years of business-related experience.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Banking and credit card experience preferred; contractual experience is a plus.
  • Familiarity with automation tools, including Alteryx, to enhance process efficiency.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.


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